Search Hotels Near Horai Garden, Hakone

"The photos do not do it justice. This house is immaculate! I love the smell of new construction. Every room was nicely done, super clean, full amenities, everything you'd need to be comfortable. An easy 8-10 min walk from the train station even with rolling our carry on luggage. The 7-11 store is about a 3 min walk. There are about 2-3 bus stops very close to the house depending on which route you're heading to. This was a good base to stay for the Hakone loop. We walked to the Open Air Museum and it's a 3-4 min walk. Slippers provided in every room and we enjoyed cooking in the big kitchen. Plenty of towels, toothbrushes provided too. We would definitely stay here again if we come back to Hakone and will recommend to our friends. Beautiful house- book it! You'll love it! "

"The view from our room was stunning and location is very convenient. We loved the japanese style room. We had the Kadan Suite with balcony (or so I thought). Based on the photos on the website, this is what we had. A bit confusing because we still had to have our Kaiseki meal in the restaurant. The website indicates only Annex Senshin and Meigetsu are served in the restaurant, but we were told ours was as well. Additionally, their facilities guide needs to be updated on their website. Club AI apparently does not exist anymore. The staff that greeted us upon arrival were friendly, but she only spoke and looked at my partner the entire time when explaining the facilities. Despite booking the room myself, I felt ignored and excluded. Even when asking a question, I was dismissed quickly. I found it odd. They also take quite some time to respond on expedia prior to arrival, but I am not sure if that is an app problem. The food was delicious. The server we had the first night was amazing. She explained each dish without looking at the menu and her service was consistent. She was very attentive. The other servers were just OK. They didn't explain the dishes as well and sometimes had to look at the menu. The inconsistencies were visible despite the food being delicious. Overall for the price, I would expect a higher level of service or at least a consistent one. For our next trip to Hakone, we will be trying another place."

"Amazing property and service. "

"Amazing food, beautiful and well kept rooms, and we loved the private balcony baths."

"Very traditional experience. High quality food. Nice onsen."

"Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting."

"Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional. "

"Great stay for a family of four with kids 4 & 6. A calm, relaxing property with friendly staff and tasty Japanese food options we all enjoyed. Kids loved the Onsen bath in the room & wearing katana to dinner. Shuttle bus service was brilliant. I’d recommend taking some small activities to dinner for the kids as it can be a 2hr sitting. "

"It was good"