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"My initial room was ground floor facing the parking lot. As a single female in the suite, I requested to switch to a higher floor. Front desk were understanding and accommodated without "

"Good"

"Fabulous location in walking distance of so much. Hospitality of the staff, especially the lady that checked us in, was exceptional. Will definitely stay here again during future visits."

"I’ve stayed here before when it was new. It was so nice. Easily a 4-5 star property. The rooms are in need of updating urgently. This is a lovely property in a wonderful area. Unfortunately, now it is a 3 star hotel at best. I would not likely return unless it is renovated. Hopefully renovations are in the very near future. "

"The only thing I didn’t like was the check in coz we arrived early around 11:30am so we left our luggage & requested for our rooms to be close to each other. However when we came back to check in one room is still dirty & this is around 6:40-7 pm. The front desk staff said their short staff do we have yo wait. The check in time is supposed yo be 4:00 pm. We waited patiently but I think that needs to be improved. We’re so tired that day being the flight started at 6:30 am & we’ve been up the whole day. One staff I remember was nice Jason, the rest on the fromt desk needs to improve their skills in dealing with people. Alittle smile or accomodating gestures like offering water etc."

"Nice rooms. Staff was very helpful."

"Room was clean. Bed mattress was on an oversized metal frame that was not secured so the mattress slid. No grab bars or shelf in the shower. Shower floor was very slippery."

"I was in town for a conference and couldn’t be happier with my choice. The room was beautiful and the staff was wonderful. Stayed in a single king room which had plenty of storage and modern, comfortable furniture. "

"Walking distance to Pikes Place Market but otherwise a lot of empty shops and restaurants in the area. Hotel very dated and when we arrived no valet in sight and no staff in reception at 5pm - waited almost 20mins for staff member to assist with check in. Very disappointed."