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"Las amenidades de las fotografías no están incluidas, en ninguna parte explica que tiene un costo de £17.50 por persona, desde las 11 AM hasta las 5 PM"

"Worth for this price"

"Brilliant location for bus, rail and city centre all a short walk away. We would definitely recommend a short break here. We will definitely stay here again. Love Chester."

"I thoroughly enjoyed staying here. Its proximity to the train station was appealing to me, but I liked the location for many other reasons as well — close to shopping, restaurants and sights while still being quiet. The staff was excellent and the spa a wonderful indulgence. I was in a suite and loved the huge sofa to relax in!"

"Great place - a pity the redtaurant closes relatively early, and the long queue for breakfast was annoying..."

"Staff was helpful. Breakfast was excellent."

"The staff were really friendly and helpful, the room was a bit tired overall it was a nice relaxing stay. One thing was that we didn’t find out from Expedia that the hotel had scaffold all around it until we’d paid for the room, a bit naughty but still the weather was good and the breakfast was nice "

"We arrived at the property & when we checked in we was told “upgraded your room” we was meant to stay in the building which was away from the hotel was told “they was doing maintenance on them”, we did not get a good nights sleep as the mattress felt like you was sleeping on concrete slabs. Cleanliness & staff was great "

"We stayed for 3 nights which was just about right and stayed at the King Deluxe room that was big and spacious. The staff were very attentive and helpful were ever it was need. The breakfast was nice but repetitive, and dinner was nice too. We had a spa day on the day of us leaving which was really nice (fee required). If you want to go out, there's lot to do at Conwy, sightseeing, restaurants, boat trips, castle and lots more to do. Overall we had a lovely time and would highly recommend."

"Great staff! Great Hotel, Great Location! Great Times!"

"Great place to stay on the canal with limited parking, staff very helpful and friendly, would definitely stay again 👍"

"We had a lovely time, just a few things that slightly dampened the experience. Need black out blinds in the family room as the light was streaming through until late and with the heat as well the children couldn't get to sleep until it went dark. The gastro pub food l would give a miss in future, very bland, dry and of poor quality but high prices. We would 100% come back though."

"Check in was a bit antiquated. Paper and pen in the 21st century. Also 2 reception desks but with unequal queues. Bend linen a bit starchy, and of course they all use that industrial cleaner from sketchleys which smells terrible The towels smelt terrible as well It really should be that the linen and towels are cleaned with a domestic soap powder like aerial or bold, or with a conditioner like comfort so that customers get the wow factor of the room smelling like home rather than a hospital."

"Welcoming friendly staff. Going back for 3 nights in August."

"Hotel is in great location, some things slightly dated in the hotel but great location. When booking ran reception and was just quoted price Expedia were offering, surely booking directly should be cheaper."

"The beds were very comfortable, but the fixtures in the bathroom could be better. The soap dish in the shower was very rusty and hanging off the wall. The sink taps needed a good clean. I tried using the hairdryer but it hardly had any power to dry my hair and looked unsafe to use as it went bright orange when I turned it on. I did mention this to a member of staff and he said he would bring me another hairdryer but he didn’t"

"No elevator"

"No Aircon con in room window would not open this his the worst hotel I have visited and advise people to avoid it's should be shut down, there were people in reception asking for there money back it's a utter shambles to have this place advertised and it's expensive.people be warned don't book this place at any cost,we where given two portable fans for room then given another two and these made no difference when it's 32 degrees outside . Please everyone avoid this hotel "

"The room was small but clean and in a perfect location. The staff was friendly and helpful."

"If you just need a bed for the night then this place is OK - but just OK. V small room - like smaller than a Paris hotel room (Cardiff is not Paris!) and no amenities at all - no tea/coffee, no hairdryer - not even a hand towel. Room so small that the TV is up high on the wall opposite the bed and it was almost impossible to bend down in shower to pick up own toiletries it was so small. No sign of breakfast or anything like that. We wouldn’t stay again - a bit too basic. It was clean and bed was...