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"Clean room, did what it needed to do a bed with an ensuite. Felt very dated. Complimentary breakfast was delicious, and the gym had basic equipment but good enough to get a good gym session in. Extremely gorgeous location and perfect for going into Chester. Reasonable car park price. Only negative was I didn’t appreciate being asked for my card details - account expiry and cvc outline publicly and was not told how it would be stored or removed. I feel that there was a slight breech to gdpr and...

"Loved our stay"

"I loved this hotel and found it beautiful and clean. Extremely safe to stay on my own and ideal location for shopping and the stadium. Brilliant choice for breakfast which could be hotter though. All staff were really lovely and polite."

"Yes"

"Hotel is a little tired in spots but overall a good location with very friendly helpful staff"

"Room was clean but surprised no water. Distinct lack of water available on site However the hotel was lovely and well kept"

"We thoroughly enjoyed our stay. The room was fine,clean and fresh. The dinner was excellent We were allowed into our room before the official time We will return "

"We stayed here for one night whilst visiting Chester. Although, not directly in the centre, it is only a lovely 15 minute walk along the canal to get there. The hotel is modern, with reception located at the bar. The atmosphere was lively and you also get a complimentary drink voucher on check in. A nice touch. We used these later and you can get either an alcoholic cocktail or a non alcoholic cocktail. Those are the options. The staff were friendly and helpful. The room itself was clean. They...

"On arrival, we were greeted by the most wonderful staff. The hotel was marvellous and very clean throughout. The staircase leading to all floors was fabulous. The room was spacious and had everything we needed for our stay. Breakfast was great value and provided us with excellent choices. A great stay and super staff. Highly recommend 😊"

"Had a wonderful stay and all the staff were so helpful. The location was perfect and the room was clean and comfortable. Breakfast was also very good."

"Friendly, professional and caring management. Traveling with my handicapped father and the management team was compassionate and very supportive. A+++ experience. I recommend the hotel for those with handicapped family who wish to enjoy a respectful and caring experience."

"Room was clean and staff were helpful, had a family room with 2 double beds. But with having children and in a family room I would expect a child lock on the window. Also they was a screw sticking out through the wood of the room door frame latch plate.. apart from that the hotel was clean and staff were helpful."

"Very clean hotel and located in a very convenient location."

"Great hotel, friendly staff, good spa, decent breakfast (caters for vegetarians), convenient location, value for money!"

"Great location. Room was good for the price with a great view. Lovely and friendly staff. "

"Fabulous"

"We stayed in a superior room with lake view and was amazed on how beautiful the room and view were. We were very fortunate to have a room with veranda where we sat and just enjoyed the peace of our surroundings and the stunning lake. Breakfast was very nice as always and plenty to choose from. We didn't use to pool or spa as we were happy enjoying the sunshine and our veranda. Close to Chepstow Town centre. Friendly staff and easy check in."

"Great location. Staff was helpful. However, at the near end of a two week trip to show up and find out the laundry facilities and ice machine were both out of work really ruined the part of my holiday."

"Great location, lovely bedroom, good spa, amazing backdrop"