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The Coal Exchange Hotel

3.5 star property
Hotel with a restaurant, near Cardiff Bay

Choose dates to view prices

Travelers at The Coal Exchange Hotel are perfectly positioned to explore Cardiff Bay. The property offers a lively atmosphere, a restaurant for meals, and a bar for evening drinks. Guests appreciate in-room WiFi and assistance from the multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Private bathroom
Rainfall showerhead
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Jetted bath
Shower/bath combination
Rainfall showerhead
Hairdryer
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Shower/bath combination
Rainfall showerhead
Hairdryer
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Shower/bath combination
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Shower/bath combination
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Shower/bath combination
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Cardiff Bay Water Feature - 3 min walk - 0.3 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Coffee Mania - ‬4 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Zizzi - ‬5 min walk
  • ‪Vibes - ‬3 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities, such as a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out and multilingual staff
  • A 24-hour front desk, smoke-free property and luggage storage
  • A front desk safe, a lift and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms have amenities, such as late-night room service, free WiFi and safes.
Extra amenities include:
  • Free toiletries and hairdryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

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  • Kitchen
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The price is ฿22,476
฿26,971 total
includes taxes & fees
21 Dec - 22 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Mermaid Quay and Techniquest are also within 5 minutes. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

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Reviews

The Coal Exchange Hotel Reviews

8.4

Very good

8.4

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 426 out of 792 reviews
Rating 8 - Good. 201 out of 792 reviews
Rating 6 - Okay. 86 out of 792 reviews
Rating 4 - Poor. 48 out of 792 reviews
Rating 2 - Terrible. 31 out of 792 reviews

Reviews

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025

8/10 Good

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
Victoria on reception was really helpful and efficient
Stayed 2 nights in Oct 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025

6/10 Okay

Steven

Liked: Cleanliness, staff & service
The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
Stayed 1 night in Oct 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Warden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff trip

Great location and friendly helpful staff. Large comfortable room.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sara-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean and had everything we needed and more
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll visit again

A lovely period building keeping many of the original features, with
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Highly recommend
Stayed 2 nights in Jul 2025

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Stayed 1 night in May 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.
Stayed 1 night in Aug 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.
Stayed 1 night in Aug 2025

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , close to the pier. Spacious room
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location.

Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Stayed 1 night in May 2025

6/10 Okay

Dan

Liked: Staff & service
Staff were friendly. Aura restaurant is very nice. Rooms are sizeable. Air conditioning didn’t work. Location is half hour walk from city centre.
Stayed 1 night in Jul 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, room comfort

Gorgeous Building

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.
Stayed 1 night in Aug 2025

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid building, great staff and excellent food. One small niggle, a double bed should be a double not two singles put together.
Stayed 1 night in May 2025

6/10 Okay

Lesley

Liked: Staff & service
Disliked: Room comfort

Helpful staff but v hot room.

Lovely character hotel with helpful staff. Unfortunately no working aircon and the fan that was provided was pretty hopeless. Only one of the two windows opened.
Stayed 1 night in Jul 2025