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"Everything else was very good. The only problem I had was with the king size bed. This bed had a big dip in the middle. Always before the bed has been so great. Only this time and it took a long while for the air conditioner to cool the room down. I want to say your staff is awesome. Hung has been there the last few time and he has made me feel like home. He has helped me above and beyond. Please make sure you keep him. He is a great asset to your company "

"Very central & comfotanle. Staff were excellent "

"It was great place to stay."

"Excellent hotel. I would recommend it to anybody visiting Hanoi. Breakfast was awesome. The service was outstanding. Loved the room. Confy bed and great A/C"

"Nice place to stay, good location close to the mall and knock off market. The breakfast is also good! "

"The staff were extremely accommodating - we arrived late (2am) and they still had no issue with checking us in! They were so helpful with informing us about the area and things to do. Alex was brilliant, and catered to all our needs. He really made us feel so comfortable here. We booked the Ha Giang loop through Jimmi who was so so helpful, and made the process so seamless. Also, a big thanks to the other staff who ensured we never had to open the door ourselves once! Breakfast is amazing, with so many options to choose from. The bed is so comfortable and the hotel is so central. Overall, an amazing experience, with the staff really being the highlight. "

"Hotel was clean and staff was helpful and good food. Would definitely come back. "

"Amazing facilities with the upmost incredible customer service!! "

"Great location, nice crew "