โรงแรมและที่พักในเคนยา

"Location and water park was ideal for children. You simply don't have to go anywhere else as soon as you check in. The Bamboo spa was great too. Had a brilliant staff at the front Desk Fauzia who was exceptionally helpful."

"The front desk was so not helpful during the checkin. On top of that, she did NOT even activate our key! Also since our flight was cancelled due to airport strike, we had to book another night. We called twice within 5 hours, they did NOTHING! I even talked to their manager, he managed to do nothing to expedite it. With the stress of rebooking our flights to get out of Kenya, the hotel experience made it worse!"

"Very clean hotel. Pleasant staff. I will definatwly return."

"The staff were fantastic. Really really good. The best I have had in a long time. They allowed me to check in early gave me a late checkout and we’re very conscientious about making sure I got my wake up call. The breakfast was fantastic and that evening I had a cocktail in the waitress was extremely attentive. I give 100% and five stars to the staff. The hotel itself was very clean and very comfortable."

"Great beach view, great staff, great food, great time!"

"Certainly not five star more like three or four. The staff are very helpful and pleasant and is the only reason it could be four star but generally three star because the food is the same everyday. surprisingly you have to pay extra for shellfish seafood even on all inclusive package which I find strange as a coastal hotel and access to an ocean full of crabs and prawns."

"I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...

"Ottima posizione situato in prossimità della spiaggia sull' oceano, consigliato muoversi con mezzi richiesti in struttura o tramite servizi autorizzati. Ristorazione, bar, tutto perfetto. Personale accogliente e disponibile."

"We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building"

"Ok"

"Clean spacious modern rooms with super helpful stuff"

"Excellent"

"The staff are very friendly and helpful."

"Great hotel with great staff. The room is clean and has everything you need. Hotel transportation has reasonable fixed price and there are many drivers available. These drivers are very nice and polite. Breakfast is good but they serve the same menu everyday."