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"I wish they had air conditioning but otherwise it was a great stay! "

"Incredibly accommodating staff. They went above and beyond to make us happy 😁"

"Wonderful environment, friendly staff, great menu and healthy options. The concierge lady and the HR were exceptional .. just that check in wait took longer than expected but overall we enjoyed our stay."

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The...

"Clean room, super friendly staff, great restaurant."

"Nice environment with clean rooms and a hot shower. Friendly staff. Food prep was a little slow but the food was good. Enjoyed the stay. "

"Great customer service, easily accessible, friendly staff, however, the room was extremely hot both during the day and at night, management should consider installing cooling systems or fans in the room. "

"Nice location "

"It’s hard to tell from the photos and the descriptions, but the higher priced rooms are in a different, much better maintained building than the lowest priced rooms. The bedrooms are nice but the biggest difference between them are the bathrooms. I would have rated it higher if I had stayed in one of the better rooms. The staff are all very nice and helpful."

"Shops were nearby"

"Internet provision was very weak and unstable Promises to fix the problem were many but never happened."

"Very nice service from reception"

"Staff was helpful and friendly. Hotel is close to a main road, but not too close. Rooms are in order and clean. "

"Very friendly staff and clean rooms. The only setback is the bathroom which is toilet and shower combo. The instant shower is also not easy to get used to."

"It’s a descent 3 star hotel, but for the same amount I paid, I would go to Ciala resort during off season or Wigot for half the price. "