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"The hotel is beautiful, and the area is clean, quiet, and safe. The staff was very helpful and kind. It was also convenient to have a Family Mart attached to the hotel and a microwave on each floor for guest use. You can’t get most places in just one train ride, but the hotel is a ten minute train ride to Tokyo Station and a 20 minute taxi ride to Haneda Airport, making it an excellent value for what I paid."

"Our last night in Japan and I couldn't have been happier. The onsen was a nice relaxing option for us to conclude our trip and since we departed from Haneda this was super convenient. We were able to leave our luggage to go enjoy the last morning in Japan before our flight. The bed was super comfy and staff were friendly and helpful."

"Everything was great."

"The rooms on the Annex tower do not have an air purifier and after staying at 4 other hotels having it, I was disappointed. The room was weirdly shaped but did accommodate us fine for the night. The breakfast buffet was pretty good. The staff were very nice and accommodating. The hotel has a good location and was a great stay overall. I would book again in the main tower next time."

"Great sized room with an incredible view! Staff were really helpful and the range of amenities was great!"

"The property was in a very busy part of town, think Times Square if you're familiar with NYC. Lots to do and see around the hotel but a bit crazy. The hotel itself was nice. I enjoyed their lounge area but was disappointed to find we could not go out on the Godzilla deck. For some reason it was closed. Still, the staff was friendly and the lounge offered a nice place to meet up with our other travelers. The room was small but adequate with a cool view of the city at night. Like other hotels we stayed in, they didn't offer room cleaning unless requested and then its a full removal of all sheets and towels. I wish they would offer someone to just come in and make the bed, as someone who always has to do that, I expect when I'm paying for a room that it will be done."

"Very friendly staff and clean facilities"

"Extremely convenient with JR Namba station just a short 5min walk though mostly covered areas. Dotonbori is also only 15mins walk away through the underpasses with lots of restaurants, cafes and a large supermarket accessible without even needing to be at street level. Room was clean and comfortable and I appreciate that the toilet bowl is angled slightly away from the wall to provide more legroom during usage. Non air-conditioned can get very windy and cold but it’s a good way to reduce energy consumption. Daily parking with a flat rate of ¥2000 per day and allowing unlimited entry and exit is convenient, but there can be long queues during peak hours."

"The hotel reception is located in the mall building, 3rd floor. It’s honestly great because there’s a Lawson and family mart within the building opened 24/7. You can even walked Shinjuku station completely underground!! There’s also a bunch of restaurants in the hotel if you want a convenient option. This hotel is extremely walkable to Shinjuku and easy to hop on the bus to Harajuku or Shibuya (20 min bus ride). The room was small but manageable if this is your first location you’re exploring. Definitely get a bigger room if you feel like you need the space to place all your shopping finds. The hotel staff are so friendly and welcoming!"