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"Welcoming staff, Room was very comfortable and housekeeping was excellent room made up to a high standard every day of stay. Breakfast was very good ate in restaurant 2 nights of stay food was really nice. Excellent location on seafront near electric tram and steam railway To sum up we all have enjoyed our stay at the Empress hotel"

"The hotel is very dated, not very clean and not maintained very well. Stayed there because it was a Best Western, but it wasn't of the same quality of a Best Western Hotel. The elevators were reliable, front desk not very friendly. Glad I was able to store my luggage prior to checking in to another hotel nearby for the TT races."

"All staff friendly and attentive. Had Bed & Breakfast stay in room with an atrium balcony which I can highly recommend in hot weather, the water features on the first floor provides more natural air conditioning. Plus the sound of the water provides a calming ambience."

"Excellent value for money, breakfast was amazing, with a comfortable bed. We asked for nothing more."

"Das Hotel ist super gelegen. Direkt an der Promenade in Douglas. Es ist gut mit dem öffentlichen Bus vom Flughafen aus zu erreichen. Das gebuchte Zimmer war top und die Mitarbeiter freundlich und zuvorkommend."

"Personeel was erg aardig en gezellig. Mochten zelfs ebikes binnen opladen. Super gastvrij."

"The breakfast was brilliant "

"lovely hotel good location, shame expedia confirmation did not state that breakfast was included as it was but was not mentioned on the booking email. "

"I choose Arrandale House as a base from which to explore the Isle of Man ... using the Manx Electric Railway and the steam railway. Just a few things to be aware of: First, Arrandale House is located ... somewhat steep hill,. I walked from the ferry terminal, but some travelers may ... As expected in a property of this age, there is no elevator (lift). The staircase up to my room on the 2nd floor (=UK 1st floor) was somewhat narrow and steep, and shall I say, tricky to navigate with luggage,...

"Well decorated establishment ,a compact room with all the necessary facilities. Staff were welcoming and helpful. Situated within easy walking distance/ public transport of the town facilities, theatre, cinema."

"Great Location, rooms were clean and bed was comfortable but room was very basic. An older building so one has to live with certain limitations. No Wifi available on 2nd floor. Shower was low pressure and did not get very warm. However all things considered would stay here again."

"Have stayed here many times absolutely love the place tim and his team do an excellent job Very clean and tidy and we allways get the room we requested. Thanks penta hotel douglas isle of man"

"Well located hotel within five minutes walk of the ferry port. An old fashioned style B and B with seemingly new owners (Opul Group). Rooms are large but maybe a little in need of a refresh. Everything clean. Breakfast included which was surprisingly excellent. Buffet style but even catered for us as vegans which was amazingly welcome. Well located for the town centre, next door to wetherspoons which can be loud on a weekend, but no huge problem."

"Breakfast staff slightly off-hand but breakfast good. Room, shower, bed all very good."

"It was a wonderful experience. Perfect."

"Best hotel on the Promenade. Elegant, dark wood, beautiful artwork. Clean rooms. Nice restaurant and bar. Claire, Tim & Tony run a top notch hotel. Love it. ❤️ Jack is an ace in the bar and restaurant 👌. Only slight 'complaint' I can imagine is, They should offer better pillows or different types, goose or foam would've been better than current pillows. Would highly recommend."

"Great area and charming hotel. Great pub and restaurant."

"Nice place"

"Dora was very kind. The room was fine."