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"Great area and charming hotel. Great pub and restaurant."

"It was a wonderful experience. Perfect."

"Das Hotel ist super gelegen. Direkt an der Promenade in Douglas. Es ist gut mit dem öffentlichen Bus vom Flughafen aus zu erreichen. Das gebuchte Zimmer war top und die Mitarbeiter freundlich und zuvorkommend."

"lovely hotel good location, shame expedia confirmation did not state that breakfast was included as it was but was not mentioned on the booking email. "

"We rented a luxury apartment. It had a spacious living area with all you need for self catering. Housekeeper there to welcome us and show us to the room. Like the fact you can have your apartment serviced - clean towels etc. If you have a car there are reserved spaces out the back in the car park. Only negatives were the apartment we rented was on the top floor (three flights of stairs) - no lift. So with heavy baggage it’s hard work but not a real problem for us. Bedroom is very small and...

"Well located hotel within five minutes walk of the ferry port. An old fashioned style B and B with seemingly new owners (Opul Group). Rooms are large but maybe a little in need of a refresh. Everything clean. Breakfast included which was surprisingly excellent. Buffet style but even catered for us as vegans which was amazingly welcome. Well located for the town centre, next door to wetherspoons which can be loud on a weekend, but no huge problem."

"All staff friendly and attentive. Had Bed & Breakfast stay in room with an atrium balcony which I can highly recommend in hot weather, the water features on the first floor provides more natural air conditioning. Plus the sound of the water provides a calming ambience."

"Best hotel on the Promenade. Elegant, dark wood, beautiful artwork. Clean rooms. Nice restaurant and bar. Claire, Tim & Tony run a top notch hotel. Love it. ❤️ Jack is an ace in the bar and restaurant 👌. Only slight 'complaint' I can imagine is, They should offer better pillows or different types, goose or foam would've been better than current pillows. Would highly recommend."

"Excellent value for money, breakfast was amazing, with a comfortable bed. We asked for nothing more."

"Breakfast staff slightly off-hand but breakfast good. Room, shower, bed all very good."

"The hotel is very dated, not very clean and not maintained very well. Stayed there because it was a Best Western, but it wasn't of the same quality of a Best Western Hotel. The elevators were reliable, front desk not very friendly. Glad I was able to store my luggage prior to checking in to another hotel nearby for the TT races."

"Welcoming staff, Room was very comfortable and housekeeping was excellent room made up to a high standard every day of stay. Breakfast was very good ate in restaurant 2 nights of stay food was really nice. Excellent location on seafront near electric tram and steam railway To sum up we all have enjoyed our stay at the Empress hotel"

"The property is in a great location with easy access by public transport from the airport. The staff were friendly and professional. Breakfast was excellent and the free bottled water a bonus. A couple of gripes though the ensuite was very small and needs some TLC the tiles and shower need replacing and the toilet brush was not clean. Also we were only give one key this meant we had stopped stay together all the time. We also managed to lock ourselves out and had to wait nearly 2 hours fro staff...

"Have stayed here many times absolutely love the place tim and his team do an excellent job Very clean and tidy and we allways get the room we requested. Thanks penta hotel douglas isle of man"

"Excellent room. The downside was there were no other teas, and the television had no internet connection - only Sky. Could not connect to other options... Expensive but very nice."

"Staff very good and helpful would recommend to everyone thanks for everything"

"Personeel was erg aardig en gezellig. Mochten zelfs ebikes binnen opladen. Super gastvrij."

"Nice place"