โรงแรมใกล้ชายหาด Punta Sam, Punta Sam

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"Food was amazing, room service was a plus, the staff was excellent, and the vibe was everything that I expected"

"This place as just okay. We stayed in an elite room which gave us butler service. Our butler, Roman, took hours to respond, gave us incorrect dinner reservation times and was overall underwhelming. The pools were warm? Literally felt like bath water which is not what you expect in Mexico. Espically when the beaches are full of seaweed. We spent most of the time off resort due to this. Lights in the pool were all ripped out and it seemed to not have great filtration. Drinks were good when...

"Room service and activities"

"Precio calidad excelente"

"The services are top notch"

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"Nos cambiaron de habitación por un tema de inundación, la comida del buffet no hay mucha variedad. El personal del parque no son nada amables. Todo lo demás ok."

"Clean adequate. Manager was helpful. Only one towel in bathroom. No chair. Did not get the room I booked. "

"Fue horrible, mande a mi familia, el persona del lugar no estaba casi nunca en el hotel, cuando estaban no hacían caso. A la entrada sólo dieron un rollo de papel higiénico y nunca dieron más. El entorno es inseguro, abandonado en una zona peligrosa. El precio fue muy alto para lo que vale. No se otorgo factura, el responsable del hotel quería que pagáramos más dinero para generar la factura, cuando los impuestos se habían pagado por anticipado a hoteles.com , en el sitio de hoteles.com no se...

"Our stay at the Grand Palladium in Cancun was unfortunately very disappointing. The biggest issue was that maintenance and repair work was taking place on the same floor as our room. The constant noise lasted for two days and completely disrupted what was supposed to be a relaxing vacation. When we complained and requested a room change, the staff insisted that no work was being done on our floor and said they had no rooms available because the hotel was overbooked. When I showed them pictures...