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"Avoid at all costs. Pros: air conditioning during a heatwave Cons: dirty, tired decor, staff who combine disinterest with zero training, absolutely woeful in every way."

"FABOULOUS ALL AROUND... FROM THE MINUTE WE GOT THERE TO THE MINUTE WE LEFT... SUPER FRIENDLY, EFFICIENT, HELPFUL STAFF, LOCATION GREAT, ROOMS REALLY GOOD, MODERN, CLEAN, JUST PERFECT"

"It's a 14th century castle, so authentic, the service & the ambience were exceptional. David & Dean in reception were outstanding, nothing was too much trouble. All the other staff were also outstanding & the food was delicious."

"Mucha limpieza en la habitación. El desayuno bueno. Muy atentas las personas de recepción y servicio. La habitación muy pequeña. Se escuchan muchos ruidos de otras habitaciones . El hotel está retirado de Durham y de Newcastle, sin embargo es una opción de mejor precio con respecto a los hoteles de Durham."

"Lovely hotel and rooms with plenty of storage space. The rooms on ground floor have a parking space right outside with access via patio doors direct from the room which makes it easy to load/unload luggage. Bar area lovely for drinks. We didn't get chance to eat dinner at the restaurant but options on the menu looked nice. Breakfast was OK. Poached eggs tasted of vinegar but edible, bacon not too good but apart from that everything was exceptional and I would recommend staying here. Staff...

"Overall Clean, Friendly staff, Very good beakfast, and bar."

"Lovely pub , nice room , nice surroundings…. Shower very small though , will come back ."

"mattress in room 201 is old and not comfortable "

"Well situated, bars and restaurants nearby. Good sized room."

"The staff were excellent and very friendly. The rooms etc were very well maintained. The main lift was out of service meaning a long walk to an alternative, but this only mattered when carrying luggage. Breakfast was a standard buffet, little limited with its selection but more than adequate. My only major complaint was the room didn’t have any air conditioning or air circulation. It was incredibly hot and the windows only opened a few inches. They brought us fans but they simply couldn’t cool...

"A1"

"Great hotel, staff on reception very friendly and helpful"

"The only restaurant of the hotel was awful!"

"Great staff but starting to need a refurb to maintain twin standards."

"Rooms were spotless Spot on"

"Stayed here many times - the staff are very friendly, breakfast is good"

"We stayed for one night in a river view room and had a great experience. Very clean room and everything was in good order and worked as expected. Tasty breakfast with plenty of hot and cold self-service choice. Well located for Side and it's bars and resturants. Recommended."