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"We loved our stay! The one bedroom with kitchen was perfect for our family of 4. Pool was big with enough space for everyone. Beach was gorgeous, pretty wavy/dangerous for swimming if untrained. Activities were great, workout area was great and never too busy. Restaurant was also good when we ate/drank there. We loved the ground floor room with walkout to pool area. Construction was a minor annoyance, not bad. They also had an issue with fire alarms going off at night- but did reimburse our...

"Clean room, friendly staff, ample parking, public beach w/ ample parking, great local food & bars nearby. Beware the noisy rooster/s that don't just squack in the morning! They're kind of adorable as I'd never seen them before in person, but they can ruin a good afternoon nap 😉 Also there's at least 5 tattoo shops nearby. Toa Baja is about 30 minutes from San Juan, I'd highly recommend a rental car. Using ride share services is an option, but a rental suited my needs better for sight seeing...

"In the middle of now where but was able to get Uber Eats for a great price. Loved everything about the small town feel. If you are needing all the amenities may not be for you. For those laid back, go with the flow perfect spot"

"Outstanding, clean staff was great. I abandoned the other hotel I was in to come to the H.. I don’t even know What I was thinking."

"One of the beds was not in a good condition. My daughter could not sleep that night because de bed was inclined to one side. So the next night we had to make reservation in other hotel because of that night experience. "

"If I could give this place zero stars I would. Man knocking on my door claiming he was maintenance at 11pm at night. No peephole on door to see to see who it was. I yelled through door we did not ask for maintenance. We did not feel safe. I told 3 different people who worked at property and left the next morning- no refund of nights I didn't stay. Each person I spoke to was indifferent about my concerns. I had 3 unauthorized charges of $100 on my debit card too after staying there . They took a...

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"Clean, great staff, thank you!"

"Impressive lobby and pool area. The ocean/beach area is run down and could be nice if they would rake it and spend an hour a day working on cleaning up the sand. The cement around the pool is chipping and hurts to walk on. An awesome free breakfast. We ate lunch 3 times from the pool bar and had dinner 4 times in the lobby. All meals were excellent. Room was big, but slightly dated (didn't bother us). We heard no noise of other rooms. We went mainly for a nice beach and nice pools. I would...

"We had a wonderful stay at Serena Boutique Hotel in Aguas Buenas and would absolutely recommend it to anyone looking for an authentic Puerto Rican experience. From the moment we arrived, Ricardo made us feel incredibly welcome. He was always around the property, working hard to keep everything running smoothly and making sure guests were comfortable. His wife, Gloria, was also wonderful—she prepared fresh breakfast every morning, and it was always delicious. One of the things we loved most...

"Hotel was unique and location was great, but room location off lobby was loud, door and window needed weather stripping for sound and light from lobby. There were no amenities. Bed was very uncomfortable and bathroom arrangement was very odd."

"Everything was excellent!"

"The property was beautiful, the staff was friendly and helpful. My only concern was the front desk was always busy and short staffed. My late check out was messed up and we got locked out of the elevator and our rooms, so I had to wait in a long line to have it corrected. Other than that it was a 5 star experience. "

"Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip."

"Todo muy limpio y cómodo "

"The food was terrible. I ordered chicken tenders and fries from the bar. The tenders looked like they had been baked and then burned in a pan instead of dropped in a fryer. They were stuck together and raw in places. The fries were baked as well. The grab and go fruit on the breakfast bar were rotten. Pool was nice, hotel was clean, staff was helpful and nice."

"Desayuno muy limitado, pocas opciones. Personal poco atento, el chkeckin pesimo! Un chico mal educado! Limpieza deficiente. "

"Yes, the staff was helpful, room was nice with a great view,and food was delicious "

"Great staff very attentive. Furniture and carpet needs upgrades or replacements. "

"In my experience, last week was not a very pleasant one! I stayed for four days and three nights, and at no point did I see my room being cleaned. The interior of the room and the bathroom definitely need remodeling; I had expected something else, given how heavily the place is promoted, so for me, it was a total disappointment."