"Fantastic property. The staff at the front desk could be a bit less robotic and learn a more friendly demeanor, otherwise everything about the property was amazing. "
"I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT.
However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the...
"We loved our stay here. The staff went above and beyond to ensure our comfort and assist us. The breakfast was the most extensive buffet we have ever seen; we were shocked that there had been negative reviews. The location is great. There is a nice park across the street and it’s a short walk to many great sights. "
"The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary."
"Ich habe kürzlich ein paar Tage in diesem Hotel verbracht und bin absolut begeistert. Schon beim Check-in wurde ich herzlich empfangen, das Personal war überaus freundlich und zuvorkommend. Mein Zimmer war sehr sauber, geschmackvoll eingerichtet.
Die Lage des Hotels ist ideal, viele Sehenswürdigkeiten und Restaurants sind fußläufig erreichbar. Insgesamt ein rundum gelungener Aufenthalt. Ich komme definitiv wieder und kann das Hotel uneingeschränkt weiterempfehlen!"
"Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy. "
"Прекрасный отель. Даже не смотрите по сторонам. В самом лучшем месте Алматы, до Достык Плазы 700 метров. Персонал очень вежливый и помогает во всем. Завтраки приносят в номер во сколько вы пожелаете. Даже местные на геликах и других дорогих машинах в этом отеле останавливаются. Вообщем цена качество просто супер. Особенная благодарность Ансару "
