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Grand Hotel Tien Shan

4.0 star property
Hotel in Almaty with 2 indoor pools and full-service spa

Choose dates to view prices

Photo gallery for Grand Hotel Tien Shan

Couples treatment room(s), sauna, hot tub, steam room
Creator video
Couples treatment room(s), sauna, hot tub, steam room
Free daily buffet breakfast
View from property
The Grand Hotel Tien Shan offers a luxurious retreat in Medeu District. Guests enjoy aromatherapy at the Bali spa, relax by the pool on comfy sun loungers, and dine on international dishes at Restaurant Nauryz. Former visitors consistently praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bidet
Hairdryer
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bidet
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
2 bathrooms
Bidet
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
Bidet
Rainfall showerhead
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds
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About the area

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.5 km
  • Almaty Opera House - 7 min walk - 0.6 km
  • Panfilov Park - 9 min walk - 0.8 km
  • MEGA Park - 3 min drive - 2.7 km
  • Dostyk Plaza - 3 min drive - 2.7 km

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Kumano - ‬5 min walk
  • ‪Винокурня By Ata - ‬1 min walk
  • ‪Pasta La Vista - ‬4 min walk
  • ‪French 42 - ‬2 min walk
  • ‪Домашний Dive Bar - ‬4 min walk

About this property

Grand Hotel Tien Shan

Upscale hotel located in Medeu District
At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on-site and a coffee shop/cafe. Treat yourself to a massage, a body scrub or a body wrap at Bali, the on-site spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • 2 indoor pools, along with sunloungers
  • Free self-parking
  • Limo/town car service, a front desk safe and a computer station
  • A porter/bellboy, 1 meeting room and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 78 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Free toiletries and hairdryers
  • 100-cm Smart TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9,555 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day.
Cots (infant beds) are available for KZT 5000.0 per day

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 5620286

We should mention

This property does not have any lifts
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Tien Shan?

Self-parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Checkout is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Nedelka Park and Almaty Cathedral are also within 15 minutes. Almaly is 6 minutes by foot.

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Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 307 reviews
Rating 8 - Good. 112 out of 307 reviews
Rating 6 - Okay. 34 out of 307 reviews
Rating 4 - Poor. 11 out of 307 reviews
Rating 2 - Terrible. 7 out of 307 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! SPA is highly recommended
Stayed 1 night in Jul 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024

4/10 Poor

Junko

Disliked: Staff & service, property conditions & facilities
Since my stay was very short, I tried to obtain relevant information as much as possible in advance. I inquired several issues to Reservation Manger to make my stay more comfortable/efficient. But turned out to be negative. Some given information/promise were not realized with unappropriated internal communication of hotel side. Also, the driver for the airport transfer was so rude and dangerously drove the car using the mobile phone while driving. My payment, in particular for the airport transfer should have been canceled but they did no even I claimed such. The spa and the breakfast were good however, the fundamental aspects were significantly lacking, I must say.
Stayed 3 nights in Sep 2025

4/10 Poor

Christopher Fong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era
Stayed 4 nights in Apr 2025

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023

10/10 Excellent

ads

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

6/10 Okay

Areeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skip Breakfast

I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Stayed 3 nights in Dec 2024

6/10 Okay

Riina

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.
Stayed 2 nights in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Varvara

Liked: Staff & service
Condition of room
Stayed 2 nights in Apr 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Facade, Same Wifi

I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Stayed 2 nights in Aug 2023

6/10 Okay

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Stayed 5 nights in Oct 2023

4/10 Poor

Bauyrzhan

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible room and service

The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.
Stayed 2 nights in Sep 2022

4/10 Poor

Mee Hong

Liked: Cleanliness
Disliked: Staff & service

Disappointed Stay

We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service: 1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant 2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage 3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items 4. There is no one at the reception counter most of the time when we have questions or requests
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not a second time

Reception was not helpful at all. Wanted to change the room because I got an ex-smoking room, after a discussion they changed it (at least). They said they smell no smoke. I wanted them to arrange me a driver to Big Almaty Lake. All I got was a Flyer with guided tours, I should call there. At the checkout they wanted me to charge something from the Minibar. I haven't drank anything. They didn't charged me, but overall the reception didn't make a good impression. The room was okay, very old and could need a renovation. The curtains didn't block the lights, so be prepared to wake up at 7 o'clock because the room is so bright.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

추천!!

10분이상은 걸어야 주변맛집이나 볼거리가 잇지만 그래서 조용하고 좋았어요 방이 큼직하고 좋아요
Stayed 3 nights in Jul 2025

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Stayed 2 nights in Jun 2025

8/10 Good

ayse

Liked: Cleanliness, property conditions & facilities, room comfort
There is a big problem which is actually everywhere.Language problem...In this kind of hotel at least a few stuff must talk other latin language English, Spanish , Italian etc.It is definitly most important thing.
Stayed 4 nights in May 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here.
Stayed 5 nights in May 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025

8/10 Good

Amay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Stayed 3 nights in Apr 2025

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Darya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024