Search Hotels Near Moc-Che, Playa del Carmen

"Service must know evreting self"

"We had a wonderful overall experience—especially for our first time visiting the area. Choosing this resort turned out to be a great decision. The staff were exceptional, with Martin and Bernie going above and beyond to make our trip truly memorable. The resort itself is huge, which we loved because there was always something to do each day. The restaurants were great with plenty of options, and the ice cream shop quickly became one of our favorite spots. The drinks were consistently delicious—and actually strong, which was a big plus. The only drawback was the beach. There was sargassum present almost every day during our stay, which made it difficult to enjoy the ocean. Aside from that, we would absolutely recommend this resort. The rooms are well-equipped, and the recent renovations make them look beautiful. We genuinely enjoyed our stay and would gladly return."

"Staff were great, food was fresh, beach was beautiful. No complaints other than the bathroom being open concept. Would highly recommend this resort!"

"We chose this hotel for our honeymoon because it was advertised as “adults only,” but that was not our experience at all. The resort is very family-oriented, with children present in most areas. There’s nothing wrong with that but it wasn’t what we expected or booked. Aside from one or two reservation-only restaurants and a single pool, nearly all spaces (buffet, activities, shops, main areas) were kid-friendly. It did not feel like a true adults-only environment. We also had a stressful situation where we found a late-night note on our door about an “outstanding charge.” After calling, we were passed between multiple staff members and given conflicting reasons (broken mirror, stained sheets, unpaid room). The damage claims were false, but it turned out our room hadn’t been charged properly at check-in. We booked through Expedia and were told multiple times it’s better to book directly to avoid issues. That may be true, but it shouldn’t impact the guest experience. Also, the resort doesn’t show clearly on Uber/transport apps, and there’s another “El Beso” about 30 minutes away and easy to mix up when booking rides. This doesn't reflect on my review but just giving a heads up to other travels since it happened to us. If you want a family-friendly resort, this may work. If you’re expecting a true adults-only, honeymoon-type experience, I’d recommend looking elsewhere."

"Loved our stay, the property is beautiful, the staff was amazing! "

"The property was beautiful and the amenities were amazing, but the genuine kindness of the staff and quality of service is what truly made our trip. Would recommend! "

"The resort was amazing."

"the workers were amazing!! the lobby bartenders made perfect drinks, the pool bartenders work remember what we ordered and have them ready for us! shoutout Viri and Gustavo for the entertainment staff they were so good!! loved this resort it was VERY clean, food at every restaurant was amazing! nothing better than the El charro dinner though!! "

"Great resort, junior family suite was amazing! "