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Banyan Tree Mayakoba

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Banyan Tree Mayakoba

Lagoon & Sunset Rooftop Pool Villa | View from room
Deluxe Pool Villa | 1 bedroom, premium bedding, down duvets, minibar
Deluxe Pool Villa with Living Room | Aqua centre | 2 outdoor pools, pool umbrellas, pool loungers
Deluxe Pool Villa with Living Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Beachfront Terrace Pool Suite | View from room
Located near El Camaleón Mayakoba Golf Course, Banyan Tree Mayakoba offers a tranquil retreat. Enjoy international cuisine at the on-site restaurant Sands Beach Club or unwind with yoga classes and spa treatments like massages and body wraps.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Gym
The current price is ฿15,070
฿20,583 total
includes taxes & fees
6 Sept - 7 Sept

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Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Harmony Three-Bedroom Beachfront Pool

Harmony Three-Bedroom Beachfront Pool | Beach/ocean view

Harmony Three-Bedroom Beachfront Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
  • 512 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Single Beds

View all photos for Three-Bedroom Family Villa

Three-Bedroom Family Villa | Living room | 50-inch Smart TV with digital channels, TV, books

Three-Bedroom Family Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
  • 254 sq m
  • 3 bedrooms
  • Golf view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Serenity Two Bedroom Pool Villa

View from room

Serenity Two Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
  • 512 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Harmony Two-Bedroom Lagoon Pool Villa

Harmony Two-Bedroom Lagoon Pool Villa | 1 bedroom, premium bedding, down duvets, minibar

Harmony Two-Bedroom Lagoon Pool Villa

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
  • 512 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Three-Bedroom Family Residence

Three-Bedroom Family Residence | Aqua centre | 2 outdoor pools, pool umbrellas, pool loungers

Three-Bedroom Family Residence

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
  • 256 sq m
  • 3 bedrooms
  • Golf view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Beachfront Lanai Pool Suite -King

Beachfront Lanai Pool Suite -King | 1 bedroom, premium bedding, down duvets, minibar

Beachfront Lanai Pool Suite -King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
  • 294 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Veranda Pool Suite - Queen

Oceanfront Veranda Pool Suite - Queen | 1 bedroom, premium bedding, down duvets, minibar

Oceanfront Veranda Pool Suite - Queen

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
Premium bedding
  • 162 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Veranda Pool Suite - King

Oceanfront Veranda Pool Suite - King | 1 bedroom, premium bedding, down duvets, minibar

Oceanfront Veranda Pool Suite - King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
Premium bedding
  • 162 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon & Sunset Rooftop Pool Villa

Lagoon & Sunset Rooftop Pool Villa | View from room

Lagoon & Sunset Rooftop Pool Villa

Highlights

Furnished balcony or patio
Separate dining area
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
  • 222 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Balcony Pool Suite

Oceanfront Balcony Pool Suite | 1 bedroom, premium bedding, down duvets, minibar

Oceanfront Balcony Pool Suite

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
Premium bedding
  • 156 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Wellbeing Sanctuary Pool Villa - King

Wellbeing Sanctuary Pool Villa - King | View from room

Wellbeing Sanctuary Pool Villa - King

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
  • 322 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Beachfront Terrace Pool Suite

Beachfront Terrace Pool Suite | 1 bedroom, premium bedding, down duvets, minibar

Beachfront Terrace Pool Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
  • 230 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Pool Villa

View from room

Serenity Pool Villa

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
  • 322 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pool Villa

Deluxe Pool Villa | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Pool Villa

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
Premium bedding
Blackout curtains
  • 293 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Beachfront Lanai Pool Suite -Queen

View from room

Beachfront Lanai Pool Suite -Queen

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
  • 294 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Pool Villa with Living Room

Deluxe Pool Villa with Living Room | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Pool Villa with Living Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
Premium bedding
Blackout curtains
  • 322 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Pool Villa

Bliss Pool Villa | 1 bedroom, premium bedding, down duvets, minibar

Bliss Pool Villa

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Free cots/infant beds
Dining table
HDTV
Pillow menu
Premium bedding
  • 293 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

1-Bedroom Villa Deluxe with Lake View

  • 222 sq m
  • Lake view
  • Sleeps 2

View all photos for 1-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

1-Bedroom Villa Deluxe with Lake View

  • 293 sq m
  • Lake view
  • Sleeps 3

View all photos for 1-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

1-Bedroom Villa Deluxe with Lake View

  • 322 sq m
  • Lake view
  • Sleeps 3

View all photos for 2-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

2-Bedroom Villa Deluxe with Lake View

  • 512 sq m
  • Lake view
  • Sleeps 4

View all photos for Double Suite Deluxe with Beach View

1 bedroom, premium bedding, down duvets, minibar

Double Suite Deluxe with Beach View

  • 230 sq m
  • Beach view
  • Sleeps 3

View all photos for 3-Bedroom Villa Deluxe with Golf Course View

1 bedroom, premium bedding, down duvets, minibar

3-Bedroom Villa Deluxe with Golf Course View

  • 256 sq m
  • Golf view
  • Sleeps 6

View all photos for 1-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

1-Bedroom Villa Deluxe with Lake View

  • 322 sq m
  • Lake view
  • Sleeps 3

View all photos for 1-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

1-Bedroom Villa Deluxe with Lake View

  • 322 sq m
  • Lake view
  • Sleeps 3

View all photos for 2-Bedroom Villa Deluxe with Lake View

1 bedroom, premium bedding, down duvets, minibar

2-Bedroom Villa Deluxe with Lake View

  • 512 sq m
  • Lake view
  • Sleeps 4

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8.6 out of 10, Excellent, 2,590 reviews
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About the area

Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 10 min walk - 0.8 km
  • Gran Coyote Golf - 5 min drive - 3.6 km
  • Playa Xcalacoco - 6 min drive - 2.9 km
  • Tres Rios Ecopark - 10 min drive - 6.0 km
  • Quinta Avenida - 11 min drive - 9.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Restaurante Hacienda - ‬11 min drive
  • ‪Sunset restaurant - ‬11 min drive
  • La Hacienda
  • ‪Mamma Mia - ‬11 min drive
  • ‪Alberca - Pool - ‬12 min drive

About this property

Banyan Tree Mayakoba

Luxury boutique hotel near El Camaleón Mayakoba Golf Course
Located close to Quinta Avenida, Banyan Tree Mayakoba provides a golf course, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a private beach, sunloungers and sailing. Indulge in a massage, a body wrap and Ayurvedic treatments at Banyan Tree Mayakoba Spa, the on-site spa. The on-site international cuisine restaurant, Sands Beach Club, offers lunch, dinner and ocean views. Yoga classes are offered at the health club; other things to do include archery, boat tours and ecotours. Free in-room WiFi is available to all guests, along with a terrace and designer shops on-site.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), free bike hire and 4 outdoor tennis courts
  • A local area shuttle, express check-out and express check-in
  • Guest reviews give top marks for the helpful staff
Room features
All 161 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Down duvets and rollaway/extra beds (surcharge)
  • Rainfall showers, free toiletries and hairdryers
  • 50-inch HDTVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and recycling

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle up to 60 km
  • Free self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 56.80 for adults and USD 28.40 for children
  • 3 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cello
  • Oriente
  • Saffron
  • Sands Beach Club
  • Tomahawk Open Fire Latin

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Archery
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Steam room
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,310 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 134 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.71 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 56.8 for adults and from USD 28.4 for children
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 134 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Frequently asked questions

Does Banyan Tree Mayakoba have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Banyan Tree Mayakoba?

As of 23 Aug 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Mayakoba on 6 Sep 2025 start from ฿15,069.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Banyan Tree Mayakoba pet-friendly?

Yes, this property allows pets (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 60 per pet, per stay. Service animals are exempt from fees.

How much is parking at Banyan Tree Mayakoba?

Self-parking and valet parking are free at this property.

What time is check-in at Banyan Tree Mayakoba?

Check-in start time: 3 PM; check-in end time: 1 AM.

What time is check-out at Banyan Tree Mayakoba?

Checkout is at noon.

Where is Banyan Tree Mayakoba located?

This Playa del Carmen hotel is on the beach, 1.3 mi (2 km) from El Camaleón Mayakoba Golf Course, and within 12 mi (20 km) of Quinta Avenida and Xcaret Eco Theme Park.

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Banyan Tree Mayakoba Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 858 out of 1002 reviews
Rating 8 - Good. 101 out of 1002 reviews
Rating 6 - Okay. 25 out of 1002 reviews
Rating 4 - Poor. 7 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

moussa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing
Stayed 3 nights in Aug 2025

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing Resort! Best Location in Mayakoba. Quiet, friendly staff and delicious food.
Stayed 7 nights in Jul 2025

10/10 Excellent

Abraham Aron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place loved it had our own pool and private outdoors area with a lake view. Was unbelievable!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Carri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Very private and spacious. We loved the private heated pool!
Stayed 4 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature
Stayed 15 nights in Jul 2025

10/10 Excellent

Zacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 stars
Stayed 5 nights in Aug 2025

10/10 Excellent

Manpreet Kaur

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning resort We went for our 25th wedding anniversary and had an amazing time Would definitely recommend!
Stayed 4 nights in May 2025

10/10 Excellent

Yan

Liked: Amenities, property conditions & facilities
Very warm and professional staff. Recommend.
Stayed 6 nights in Jun 2025

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful property I’ve ever stayed at. The villas were beautiful with a private pool, cabanas, & outdoor bath. We loved having our bikes right outside our villa to bike to the beach. The food and service was incredible.
Stayed 4 nights in May 2025

10/10 Excellent

Shalva

Liked: Property conditions & facilities
Good
Stayed 4 nights in Jun 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with excellent customer service. We had a fantastic stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an amazing mix of beach and the tropical lagoons. There is a great nature trail the goes around Mayakoba and is excellent for walking and cycling.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is stunning. Some difficulties with service but overall an amazing trip.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 7 nights in Sep 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay very relaxing the service is excellent
Stayed 4 nights in Oct 2024

10/10 Excellent

Johnny Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really private and safe.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kaitlin

Liked: Amenities, property conditions & facilities
We loved banyan tree! The villas are so nice and private. The staff goes above and beyond! Loved eating at saffron on our last night but all the food was amazing!
Stayed 1 night in Jan 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, amenities and variety

First class service throughout Amazing property to cycle around and experience the different areas. Sands superb. If it had a nice coffee shop it would be another level.
Stayed 8 nights in Jan 2025

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to be!
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and concierges were super helpful with anything we needed throughout the trip! The resort allowed for a lot of privacy in our villa and allowed us to truly relax. They even spoiled us with an upgrade to help us celebrate our 20th anniversary and baby moon! Only thing I would add is a good coffee shop!
Stayed 4 nights in Jan 2025

6/10 Okay

Tina

Liked: Cleanliness
The location on the waterways is great! Fight to get towels everyday They take dirty out but leave you none!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant wait to come again!
Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible personalized Service . Great Food. Wines were a little overrated. Espectacular Pool beach. Nice Ocean Front Room. Bottles of water should be change for another cap system. The rest was great
Stayed 3 nights in Feb 2025

6/10 Okay

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.
Stayed 5 nights in May 2025

6/10 Okay

Armond

Liked: Staff & service
The property was extremely loud. They have the pool equipment right next to your room so you can’t even sleep.
Stayed 6 nights in Jan 2025