4/10 แย่
Tracey A
21 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด
From the night I arrived, I kept getting bug bites while in the reception area and bathroom. I reported it to the staff and send photos of the bites as they suggested to management. Didn’t hear anything for two days. I was scratching so badly and couldn’t sleep well because of the bites and woke up in the middle of the night to find a huge bed it crawling on my shirt. I immediately went to reception to report it and they assigned me a new bed in the same room. I assumed they would fumigant or take down the curtain next to my bed which I told them I suspected was were the bugs were living. Later that night when going to bed, I noticed they had assigned the bed to someone else and the curtain was still up. So they clearly don’t care about addressing the issue properly. I suspect they also have bugs in the reception area too as anytime I send along a wall, I had several new bites. I learned to sit in the middle of the room after that. Management didn’t apologize for the trouble. Besides the biting issue which turned my dream vacation to London into a nightmare, the wi-do didn’t reach the room in which I was staying so had to stay near reception tk use it. Mark on the staff was very nice and quite helpful through my ordeal. Had breakfast one morning and that was good. Property is quite and occasional the opera next door has a performance and you can hear it from the courtyard. Great location and easy to reach bus lines and tube stations. Was able to go over all the city from here
Tracey A
เข้าพัก 1 คืน, สิงหาคม 2025
