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Golden Strand Hotel

3.0 star property
Smoke-free comfort meets connectivity at this London hotel where travelers can easily access nearby shopping while enjoying modern conveniences

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The Golden Strand Hotel in central London offers travelers a practical base with free WiFi in every room. Guests save time with express check-in/out services, and the hotel's luggage storage is useful for those with awkward arrival or departure times.

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping

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About this property

Golden Strand Hotel

  • Hotel near Kensington High Street
  • Close to Westfield London Shopping Centre, Golden Strand Hotel has plenty to offer. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Express check-out, express check-in and luggage storage
    • Smoke-free property
  • Room features
  • All guest rooms at Golden Strand Hotel include amenities, such as free WiFi.
  • Other conveniences in all rooms include:
    • Baths or showers, free toiletries and hairdryers
    • Fridges, electric kettles and heating

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 11 PM

There is no front desk at this property

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Frequently asked questions

Is Golden Strand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Golden Strand Hotel?

This hotel doesn't offer parking.

What time is check-in at Golden Strand Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Golden Strand Hotel?

Checkout is at 11:00 AM.

Where is Golden Strand Hotel located?

Located in Hammersmith, this hotel is within a 15-minute walk of Eventim Apollo, Kensington High Street and Westfield London Shopping Centre. Hyde Park is 2.5 mi (4.1 km) away. Hammersmith Station is 9 minutes by foot and Shepherd's Bush Underground Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

7.4

Cleanliness

7.6

Location

7.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 12 out of 109 reviews
Rating 8 - Good. 35 out of 109 reviews
Rating 6 - Okay. 39 out of 109 reviews
Rating 4 - Poor. 12 out of 109 reviews
Rating 2 - Terrible. 11 out of 109 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service
Checked in around 10pm, key left in a drop box in reception- no staff around at all. Booking was for a quadruple room - 1 double & 2 single beds. In reality room had only 2 single beds. None of the contact phone numbers given work so absolutely no chance of getting hold of anyone to sort the situation out. Absolutely disgraceful that 2 guests were left without beds & forced to sleep on the floor overnight. .. Surprise, surprise not able to contact the hotel for an explanation / refund either!!... Avoid at all costs!
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
On arrival there were no staff present, someone turned up after over an hour and many phonecalls (trying to find the correct number). When someone finally arrive they could not find our booking (the hotel was sold after I had made the booking and apparently it had not been transferred) after another half hour a manager turned up, he could not find any information about my booking either, they eventually gave us a room which was clean, but the bathroom had a damp smell.
Stayed 2 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very rude staff, broken bed

The bed was broken so I asked the ignorant and rude receptionist to change my room - she refused and said there are no other rooms available and apparently she didn't know the bed was broken which I don't believe as someone must have complained, it was the last double bedroom available - for obvious reasons. I asked hotels.com to arrange a refund but the hotel didn't agree with that. The room was a decent size but not as clean as it could be. The bed sheets had period stains which is disgusting. The shower cap was very dirty. The hotel offers free breakfast, there is a kitchen with an oven, toaster etc. When I came to the kitchen for breakfast, two foreign ladies (one young, one older) told me that it is self service so I was going towards the toaster to toast some bread and I was told in a very rude and aggressive way that I can't touch the toaster even though they just said it's self service. I asked for a toast and the angry girl told me in her usual aggressive way that she will bring it to me so I can sit down but I wanted to wait for it and have a look at other food options - both the girl and the lady were looking at me in an angry way. When the toast was ready the girl put the toast on the table in a strong way, I'm surprised the plate didn't break. Exceptional rudness. There is seriously something wrong with the staff and their attitude - terrible experience.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Wiliam

Liked: Cleanliness
Disliked: Staff & service

About 30 -40 mins away from everything

This was a basic hotel about 30-40 min train ride from the airport or down town. With access to the tube station. Great for a one day layover. Breakfast was good , rooms were clean. Bed reminded me of the spring beds we had in army cadet camp, but they were not bad. Reception staff appears to be just someone higher to process the payments. Not helpful in suggestiING good place to eat or little things like that. But it's a budget hotel so that's to be expected
Stayed 2 nights in Jun 2018
Verified

2/10 Terrible

PATRIZIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prenotazione inesistente

Il soggiorno non è stato possibile in mancanza della prenotazione fatta con voi
Verified

2/10 Terrible

Yuka

Dålig rutin för bokning

Det gick inte betygsätta för detta vistelse eftersom vi inte kunde stanna här trots att vi hade bokat och fått bokningsbekräftelse för en månad innan resan. Det var troligtvis hotels.coms fel att deras bokningsbekräftelse inte gick genom hotellet, men det var absolut inte kul att vi fick veta vår bokning inte var genomförd och vi inte har någonstans att bo mitt i natten när man kommer fram.
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Erikoista palvelua

Ostin hotelli ja lennot paketin kuukausi etukäteen ja saavuttuamme hotelliin henkilökunta väitti että he eivät olleet saaneet maksua. Hotellilla ei ollut perinteistä reception-tiskiä ja nuori kaveri istui lounashuoneessa, jota luuli asiakkaaksi. Maksuasian selvittely hotellin toimesta oli hyvin epämääräistä ja täysin ammattitaidotonta, Sen vuoksi jouduin itse ottamaan yhteyttä Ebookersiin jotta asia selviäisi, joka kestikin seuraavan päivän. Olimme työmatkalla ja ajankäyttö asiaan ei ollut hyväksyttävää. Hotelli ei ottanut minuun yhteyttä asiasta. Huoneemme oli kadun puolella ja yöllä liikenteen äänet kuuluivat hyvin sisään. Hotelli ei vastaa laatuluokitusta.
Stayed 3 nights in Apr 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

You get what you pay for

Fit for purpose. Fine for a night. Not romantic or anything just good for a concert in Hammersmith Apollo. Would stay again. Room was small but clean and warm.
Stayed 1 night in Nov 2017
Verified

6/10 Okay

L

Okay for a night, but can do better

Upon arrival at the Golden Strand a sign on the door said to check in at Saba, a block down. We were early so we were told to come back later. We got back only to be told we were not staying in the Golden Strand Hotel but a sister hotel instead. Not okay. We booked the Golden Strand, so I expect to stay in the Golden Strand. And I don't care if the hotels are all owned by the same person and that it's a chain. The man didn't seem to understand though. Eg. if I book Ibis Hammersmith, you couldn't just put me in Ibis St. Pancras either just because it's the same chain without notice so why would this be okay? Anyway, we had to walk another 2 blocks to the Royal London Hotel. There's nothing Royal about it. We got a room in the attic.. climbing 6 flights of narrow, creaky stairs to get to the room. Room was small, but clean. Beds were hard. Fridge was nice. Bathroom was renovated but the size of a closet, even with a closet like door. But that's London for you probably. It was clean. We didn't have any warm water though, none of the 2 mornings. So we had a cold cold shower. Wifi was included, but didn't work at all for my friend.Signal too weak. Breakfast was served in a basement of the 'hotel' next door. It was simple, with croissants (if you were there early), jam, orange juice, a coffee machine and toast with fresh eggs. The ladies were friendly. At check out nobody asked if we liked our stay or whatever. Too busy with people/friends sitting in reception. Wouldn't stay again.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

For the price, a very good option.

Considering it's a budget option. For one night in London I was pleasantly surprised. Chap at desk was polite and efficient. The room was small, but clean and modern with a clean modern bathroom. Bed wasn't the most comfortable, kind of like staying in someone's spare room but perfectly fine for the price. The walls are a little thin and I could hear people talking in the room above until quite late but it wasn't too loud and didn't stop me sleeping. Continental breakfast included too. Overall excellent value for money compared to other budget options in London (I paid £55 for a double room with en suite). It's also walking distance to both Hammersmith tube and Shepherds Bush tube. Westfield shopping centre and a ton of restaurants and pubs and is in a safe and nice area.
Stayed 1 night in Oct 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Buena ubicacion cerca de supermercados y Tren

Normal... Limpieza diaria de las habitaciones y buena ubicación.
Stayed 8 nights in Sep 2017
Verified

6/10 Okay

sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Watch out got double charged!

Nice room as upgraded to a family room. Breakfast was lovely start to the day. Had no shower head on shower but that's was sorted quickly by maintainance. What ruined the stay was being charged twice for the stay on my credit card! Mistakes happen but I had to contact the hotel in several occasions. HOTELS.com we're useless as well they took payment then would not help me get my money back. Was sorted eventually after perseverance.
Stayed 1 night in May 2017
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Very nice staff.

Easy to find. Very nice staff. Easy to find. Good breaktast.
Stayed 2 nights in Sep 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
+ clean and confort bed - breakfast served until 9am SHARP, 5mn late and we couldn't even get a coffee. quite rude behavior
Stayed 1 night in Aug 2017
Verified

2/10 Terrible

Luisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Non ci tornerò più

Allora... l'hotel che abbiamo prenotato e pagato si chiama Golden, ma è stato comprato da una catena di hotel. Non ci hanno fatto soggiornare nell'hotel che avevamo richiesto, ma in un altro che si chiama Royal (sempre della stessa catena). La stanza era piccola, ma ce lo aspettavamo (non era un problema). Il problema era che non vi era wifii, mentre era specificato che vi era in tutto l'hotel, stanze comprese, invece era solo nella minuscola sala per la colazione. Quando lo abbiamo fatto presente allo staff hanno detto che stavano installando la fibra e quindi vi erano dei problemi, ma che potevamo stare nella stanza colazione per usare il wifii o usare il computer dello staff. Noi ci eravamo portati il tablet per vedere qualche film la sera, non ci siamo sicuramente messi a vedere film nella sala comune con altre persone. La pulizia lasciava a desiderare: le lenzuola non sono mai state cambiate nonostante fossero sporche a causa di problemi di salute (abbiamo soggiornato una settimana), il bagno veniva pulito, ma dovevamo richiedere lo shampoo e il bagnoschiuma nonostante si vedesse palesemente che le boccette erano vuote. Mio marito ha pensato non le avesse viste allora le ha messe in bella vista sul tavolino, quando siamo tornati la sera le boccette vuote erano scomparse, ma non vi erano le nuove. Noi ci siamo divertiti a Londra, ma non consiglierei mai questo hotel o questa catena che si chiama SABA a nessuno.
Stayed 6 nights in Jul 2017
Verified

8/10 Good

Sara

Liked: Cleanliness, staff & service
The room was small. The location is awesome and so was the staff.
Stayed 3 nights in Jun 2017
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Grand strand hotel (saba)

Sign on hotel said check in @ saba down a block and that's where we slept..all good except promise of airport shuttle as stated when I booked was NOT true.. Smart people would ask for first floor unless u like trudging up stairs and bathroom too small but served purpose.Only ten min walk to underground station.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cosy room, staff very nice.
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness

OK til prisen

Hotellet er en del af forskellige bygninger , samme hotel ejer. Dvs værelser ka være forskellige , dog nogenlunde samme std. (Jeg har været der før, man ka blive indlogeret i en anden bygning i visse tilfælde )
Verified

8/10 Good

Shirl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

10mins walk from hammersmith metro station. Near shops and mall.Good breakfast. However, the room got smell and the shower has leaks. A very good budget hotel.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Okay for a night

Hotel itself was nice, found the room to be very small and difficult to move around in. Wouldn't stay longer then a few nights. Expensive for what it was but then again it's London, things were connected to the walls for ventilation but wires weren't long enough to plug in, waste of space. Staff were v kind and friendly, rooms very clean. Beware of the unregulated temperature shower, it's a nasty shock.
Verified

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jätte bra men väldigt kallt rum

Det började med att vi fick gå upp och ned längst gatan, till fyra olika byggnader innan vi fick vårt rum. Byggnad ett var hotellet vi hade bokat rum på, byggnad två var hotellet där vi skulle checka in, nr tre var där vi fick vår nyckel och nr fyra var där vårt rum faktiskt befann sig. Detta var ju inte det roligaste när vi var trötta och hungriga efter en flygresa. Men över lag var det en mycket trevlig vistelse. Personalen var trevlig och det var bra service. Rummet var rent och sängen var bekväm! Jag rekommenderar alla att bo i Hammersmith, fantastiskt område!
Verified

8/10 Good

Dorthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, typical small London hotel with small rooms and a very simple breakfast ( no bacon) clean and cheap.
Verified

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassan was excellent. Give that guy a medal!
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

對check in 流程很失望

我們有提早check in，訂房網站是下訂"Golden Strand Hotel"雙人房，到了門口後貼了一張請到"Saba hotel" check in ，又扛著行李到另一間Saba hotel，進去後他說我們說，他們有四棟相關旅社，我今天住的是又是要在往下走2分鐘的另一棟"royal guest"，覺得我明明訂的是那間，卻給我離捷運更遠的房間，　網站資訊說明有24 小時櫃台服務和電腦工作站，但在Golden Strand Hotel又沒人開門。覺得非常無言。 再來到了房間覺得衛生非常不好，床上棉被有其他人的毛髮,蟲屍，熱水壺裡有發霉生垢，覺得很崩潰。 最受不了的就是隔層不好，樓上走路外面下樓梯都非常大聲。完全不推薦。