We travel to London as a family of four. This was the second hotel we stayed in during our stay in London. Do not book this hotel if you are travelling as a family. Not sure if as a couple we would have had a much better experience and been given a room anywhere above ground but we ended up in a basement with little windows that could not be opened (curtains) due to privacy from the sidewalk. In addition, the room was the size of a closet with poor or lack of amenities in the room. Very little space to lay any of our belonging anywhere other than the floor ( there was a open closet with some hangers). Imagine a bathroom to accommodate four people with not one shelf (not exaggerating) to place toiletries on only a flouting sink with no ledges. When we asked for kleenex, the front desk wasn't sure what we were talking about and told us we have toilet paper. The beds were like rollaways, they moved from their spot. Yes, the lobby was very nicely presented, there was a self serve coffee and tea bar so when we arrived it felt like hotels we were a custom to but provided we just came from another hotel in a different part of London within the same price tag, this was horrid. Like I said, not sure if the above ground level rooms were better and couples are treated with some form of comfort but we were in a dark basement hole. We were not travelling with little noisy children rather with young adults.
