The hotel is in a good location
But inside is very out dated and the bed is very uncomfortable and the bathroom is very out dated
Breakfast is very simple no hot food
Great location. Hotel is right next to Lancaster Gate underground station. The hotel is showing it's age, and many would say it needs renovating. But for me, I like stepping back in time. It was clean, comfortable, friendly staff, and decent value.
I have a conference at the Royal Lancaster and this hotel was just a few hundred yards away - so convenient! Only issue was that breakfast was at 7:30 but I had to be at venue for 7:00 ! Other than that was a comfortable stay and would stay again!
Hotel is really run down. Great location. Bathroom door wouldn't shut, elevator was horrible. Room wifi is worthless
เข้าพัก 2 คืน, กุมภาพันธ์ 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Peter
16 ก.พ. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Just needs some TLC and face lifting. Bathroom door (room 111) would not close. Otherwise very nice experience. Would stay again.
เข้าพัก 6 คืน, กุมภาพันธ์ 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
14 ธ.ค. 2022
Hotel is loacted near rhe city center so its accessible to go near the tourist spot. comfort room is a mess. Bed is uncomfortable. Heater is not functioning well. Breakfast is fine
เข้าพัก 3 คืน, ธันวาคม 2022
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
6 มี.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Needs a lot of TLC.
Hotel and room very tired and dated. In dire need of a refurbishment.
In its current state, at a push it should be rated 3 stars but definitely not 4.
Website photos bear no resemblance to reality, does that make Expedia complicit in misrepresentation. I was guided by the photos on your site, should have checked Trust Pilot, so shoujd the trade. Bedroom awful, advertised amenities not there: restaurant and bar. Every other person staying there complaining. Noisy room, no double glazing and next bedroom residents not noisy but we could easily have had a conversation through the wall. Disgusted.
The pictures of the hotel are misleading, very outdated. Must have been good in its prime, but the place is falling apart. Power sockets sunk in the wall, The shower has hardly any water coming out. Breakfast had limited options. Owner neeedsss to renovate ASAP. The location is good due to bus routes. The guy at the front desk was welcoming. We are deffo not
Coming back. I have limited pics even the photo frames and colour scheme is outdated. If the hotel was preserved it would be beautiful bur honestly such a disappointment. Plus parking is a joke payed £30 quid for 24 hours !!!!!
Not 4 stars hotel and Nobody recognized VIP access
It is very hot day in London, but air conditioner does not work. We told the front staffs more than 5 times, but they never come to fix it. Only they say "I will be right there in a few minutes". Another problem is when I requested hair dryer in room. The staff again say "I will bring there in a couple minute", but they never come. Finally I gave up and never request anything.
Jeg ble booket om til the Colonnade hotel. Hotellet er nedslitt, dårlig aircondition som lager mye lyd, ubehagelige senger, rom i kjelleren med utsikt mot lysgrav, veldig enkel frokost, mugg på brødet. Er dette virkelig et 4 stjerners hotell?
Jeg savner fortsatt at Hotels.com følger opp og returnerer tre (3) innløste netter for et opphold som hotellet kansellerte og som tok meg mange timer i telefon med Hotels.com å løse opp i!
Llegamos a nuestra reservación y el hotel está cerrado !! Desde hace meses .., y peor aún sigue publicado en expedía !
Aunque respetaron la reservación y nos trasladaron a otro hotel cercano fue terrible la experiencia
Vi dro 4 Vennepar. Ble flyttet fra dette til "søster" hotellet Colonnade London. Tapet falt av veggene, mugg, knuste fliser på gulv, utslitte møbler. Noen av oss fikk nytt rom etter å ha klaget men alt er jo like eledig!. 4.etg uten heis. Ingen håndkle, iskaldt, dusj hadde ikke varmtvann. Ikke varme på bad, Tok timesvis før vi fikk håndkle, og da bare til 1 pers. Elendig frokost som vi 2 av 4 morgener ikke fikk noe drikke til (tomt!) prøvde å si fra men ble møtt av himling med øyner å surt ansikt, iskald matsal, lite mat om du kom etter kl.09. Hotellet er så godt som rivbart, og personalet kan IKKE å drive hotell. Dårlig service. Vil absolutt fraråde noen å bo der!