- ชื่นชอบ: ความสะอาด
- ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great location but not good service and facilities
Great location next to Marble Arch underground station but the service is not good and very disappointing. At check in date we faced crowed people from Middle East which have no discipline and the staff do nothing to manage or make it better. After check in we have to wait for 1 hrs for room because the cleaning is not finish. After we get the room, we figure out that AC i my parent room is not working and when we tell the staff the only thing they said is they will send maintenance staff to check the AC but after the maintenance come for 4 times 3 days they can not fix it so we ask to change the room after sleep in no AC room for 3 nights and they said no room available have to wait for tomorrow. So, Overall for me is the room is pretty small but I understand because the location is quite expensive , the cleanliness of the room is great but the worst is the service of staff and facilities is not ready in Summer season and it not worth for 3-4 stars hotel For me, this may be the first and last time I choose this hotel because I think in the same price range hotel. Other hotel will be better than this hotel.