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"Hotel restaurant exceeded expectations and the massage at the spa was fantastic. However, we had an ant problem at one point in our bathroom and the front desk isn't 24 hour. Front desk could have been more helpful with giving recommendations and information (for example, one of their restaurant recs was closed on Sundays and they didn't tell us that). The noise from the bar next door was extremely loud until 10pm each day. Pool and hot tub were nice. It was great to have someone come meet us at the dock and get our luggage upon arrival to San Marcos."

"The gardens and atmosphere are amazing! 10/10! Wonderful place to stay. Lower expectations about the staff with the restaurant and bar if you come from the USA, they move at a different pace, relative to the rest of Guatemala. So plan accordingly when ordering drinks and food, also don’t order directly from the bar, use the waitress/waiter the bartender will deliberately overcharge you for drinks. Again I highly recommend the hotel because it is amazing, just be aware and expect a relaxed service and atmosphere."

"Clean room"

"Very noisy rooms on the first floor near the pool. Noise from restrooms, restaurant, and pool area. Non-guests can buy day passes, making it crowded during the day. Pool not very clean."

"Location is great, however we felt "

"Yes, breakfast was delicious"

"Yes and yes!"

"Good"

"The staff was amazing, the food was fresh, the views were epic… a lil rough at the beginning since the instructions weren’t so clear on how to get into the property but aside from that, amazing experience. Will be back again. "