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"Nice room and friendly staff"

"The place was absolutely gorgeous. The restaurant staff was a little slow "

"Consideramos que fue una buena estadía! "

"Todo excelente, ubicación, el servicio, el desayuno muy rico. "

"El personal es muy amable "

"Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional."

"Breakfast was good. didn't used the spa "over price""

"Beautiful courtyard"

"The good - the property has beautiful lawn and a nice pool. Staff was helpful. They have a free shuttle that takes you about a kilometer and drops you close to Central Park. Breakfast was good. The bad - the building is pretty run down. The toilet was very dirty and we had to request room change. In new room bathroom got clogged and had yellow water. They tried and somewhat fixed it, but I think they have old plumbing issue. They charge cars about $3 for parking. It can be validated for taxis...

"Just 1 of the waiters had a preference to serve better the euro american custumers. When i asked for the same drink in a bottle he replied by saying no glass containers near the pool which is safer but them were getting glass bottles so he had no choice but to give the same sarvice but he wasn't happy.. so treating others better is wrong you as Guatemalan must respect people of all walks of life .paying customers deserve that."

"GREAT LOCATION. Right on the lake. We had amazing view of volcanoes and lake from the room. The property was clean."

"Nice breakfast buffet, if somewhat limited. Staff are very good & friendly. Some rooms have a Washer & Drier for long stays. Gorgeous pool, nice little gym. Good parking. Excellent area."

"Clean room. Great breakfast "

"Buena atención !!"

"Excellent amenities."

"Help was good n ok, jucuzi was smelly and dirty, "

"Traveled with 3 kids, stayed in the family suite- A/C was so cold during these hot summer days absolutely perfect. Food was great, attentive staff, quite location. Phenomenal access to all the hot spots within walking distance ! Would highly recommend ! We also booked the airport transfer through them directly. The driver was absolutely amazing from beginning to end book the same driver on the way back would highly recommend arranging transportation directly through them."

"The views are so stunning and the room was beautiful. The food at the restaurant was so so good. The staff were super kind and helpful. Highly recommend "

"Todo fue genial, el personal muy amable y lo recomiendo mucho"