The small house was perfect for us (4 adults and one child) to go around Kyoto. There is a big supermarket and several restaurants in walking distance and a playground 20m away (you don’t hear the playground).
Beside the local tax link not working, everything went very smooth!
Property was very well furnished and an easy 10min walk to public transit. Being that it shared walls with other buildings I was concerned about how much noise was okay to make.
I am extremely disappointed with this place and the service provided.
First, they did not send the access code to enter the room, which left me outside in the cold at midnight, despite having already paid through Expedia. This was very stressful and unacceptable.
The property is advertised as “luxurry,” but in reality it is old, poorly maintained, and nothing like the photos. The surrounding area is also very dark at night, and we felt unsafe walking through an alley to get in.
Additionally, they charge a city tax, but failed to provide clear instructions on how to pay it. Instead, they repeatedly called like 20 times at 1:00 AM demanding payment, which was very inappropriate.
This has been the worst experience I’ve had in Japan. The lack of communication, organization, and empathy is very disappointing. I would not recommend staying here.