"Just wrapped up our stay at Alisa Hotel & Spa. The staff, especially Tim and Jane, were very friendly and helpful. They helped us arrange transfers and were quick to respond when we reached out with questions. We would stay again. "
"Hotel was great! Oasis in the middle of a very bustling, crazy and tough city! Room was great, pool was good. But all in the city so everything was a bit small (I'm 6"4 and was with my family...maybe we were too big : )... Really liked Sophie, she saw to all of our needs, but all of the staff were great and keen to help!"
"Even a bit old hotel, all staffs are very friendly and nice. They knows how to deal with the customer professionally. The buffet breakfast is also good. Very worth to money."
"Great place to stay - quiet, clean, with a comfortable bed, good shower and a safe. Good location but far enough away from the busy streets around the Old Quarter. All the staff were very friendly and helped me with booking my trip to Halong Bay. Would definitely recommend."
"I had an amazing time at this hotel. I would like to especially think Susan and Daria for making her stay so special. The hotel was in a perfect location, had a great amenities, and delicious food. I will be staying here again the next time that I visit Hanoi. "
"Excellent service with incredible location!!
It’s my first time fly to Hanoi and i decide to stay here because of location is close to shopping market so it can easily walk and find somewhere to eat. Also close to lake so we can walk around in the afternoon for relax. Luckily, we stayed Friday- Sunday. There’s night market. The service mind is one of our impress cause we cannot speak Vietnam but staff is very kind to explain and welcome to help us to find restaurant, calling Grab, guide the...
"Fantastic hotel, really big room and good amenities. The staff were very helpful and so attentive. They also assisted with arranging a tour. I would highly recommend staying at this hotel. "
"We had an incredible experience during our stay! The staff went above and beyond, helping us organize our trips to Ha Long Bay and Hoi An, making everything smooth and stress-free. These destinations were absolutely breathtaking, and we felt completely comfortable thanks to their support.
The room itself was fantastic – the bed was extra comfortable, and we loved waking up to the stunning city views from our balcony on the seventh floor. Every detail of our stay was well thought out, and the...
"The check in was a nice experience, they try to help you organising yourself in Hanoi
We stayed only one night but surely the Hotel is good to stay longer in Hanoi.
Breakfast was tasty and good variety of food additional you can order Pho or Egg by your choice.
We did leave the luggage at the hotel for some hours and that worked very well.
Internet was very fast.
Thank you. "
