A Hidden Gem with World-Class Service â My Favorite Hotel Anywhere
I rarely write reviews, and even less so with this level of enthusiasmâbut the GM Premium Hotel in Hanoi has truly earned it.
Iâve had the privilege of staying in some of the most luxurious hotels around the worldâfrom the Fairmont to the Four Seasons and the Ritz-Carlton. Yet, none have left the mark that this boutique hotel in Hanoiâs Old Quarter has.
The location is vibrant, bustling, and deeply authenticâright in the heart of the Old Quarter. Yes, the area can be a bit chaotic, with its maze of street vendors, cafÃĐs, and shopsâbut thatâs part of its charm. And best of all, itâs incredibly walkable, placing you within minutes of everything Hanoi has to offer.
Now, to the heart of my review: the service. This is, hands down, the best service Iâve ever experienced anywhere in the world. From the moment I arrived until the day I left, I felt like I was the only guest in the hotel. Every detail was cared for, every request anticipated.
A very special thank you to Lilyâelegant, attentive, and genuinely kind. She went above and beyond every single day, making my stay feel not just comfortable, but truly personal. And she wasnât alone. The entire staff is simply exceptional. Polished, thoughtful, and gracious in every interaction. Honestly, the Ritz and the Four Seasons could take notes hereâthis is what five-star service looks like.
The rooms were spotless and comfortable, the location perfect.
