"The property was basic, as expected, but the host's behavior was shockingly unprofessional and erratic. After honestly correcting a simple booking mistake (one guest instead of two) and promptly offering payment, the host initially seemed polite but slow to respond.
Things turned serious when I accidentally locked myself out of the bedroom—without shoes or phone—and urgently contacted him via my smartwatch. He claimed he'd arrive in an hour but vanished for hours, ignoring multiple calls....
"From the pictures on the site, it indicated that toileries would be provided. But there was none to be seen. Initially had problems getting into my room, because the no. received was incorrect. Contacted the Office and this was corrected immediately. The no.19a bus goes to the 'Shirley' area, just ask the driver to put you off at the Howard Road bus stop. Take the 1st left and you are on Howard Road and the Guest House is on the right. The full address of your premises needs to include...
"Lovely accommodation convenient location to the Brook.
Friendly staff.
Comfortable and clean rooms.
Shower slightly on the hot side for a perfect shower.
Very satisfied"
"The Plough is in a very picturesque area and is also very conveniently situated and easy to get to. The room was comfortable and the pub itself had a friendly feel with an excellent menu. Beside quite a busy road but it was quiet at night. Would definitely stay again if I was in the area.
"
"Grateful there was a member of staff in the office to check me in close to 2 am. No Days Inn spaces left so parked in main car park, only a little further away and well lit. After a long day I needed peace and quiet and got these from room 5 at the back of the building. All on one floor so no stairs to negotiate in my sleepy state. Glad I added an hour onto my check out time; leaving at midday and only £10 extra. Took the discounted offer of paying £7.50 for £10 worth of breakfast items at...
"Parked at Sainsbury's using JustPark then five mins walk to accom. Easy to find and was on top floor in the roof conversation. VERY warm night and almost slept outside instead. Couple fans would have been great. Bed was comfy. Shared shower and kitchen spaces with the other residents "
"Good value.
Building needs maintenance- we had to help other guests get into their rooms where doors were broken and door locks were sticking.
Location fab for Portswood and easy to find parking on a Saturday night ."
