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"Overall we have a great stay at Golden Sun Hotel. The location was perfect, especially if its your first time in Hanoi and you want to explore the Old Quarter. The staff were very good, in particular Jimmi at reception who was super friendly and helpful with booking tours, transportation and giving city recommendations. "

"My stay at InterContinental Hanoi Westlake was excellent. The location is peaceful and perfect for a relaxing trip, with beautiful lake views and easy access to nearby cafes and walking areas. The staff were consistently warm, attentive, and professional. Room was spacious, clean, and very comfortable throughout my stay. Breakfast was great overall with plenty of variety, though I wish there were more halal options available. Aside from that, everything was perfect, and I would definitely stay here again on my next trip to Hanoi."

"Staff, cleanliness , service, smiles, breakfast "

" From the moment we arrived the staff were incredibly friendly and helpful. It was the perfect base for exploring Hanoi and the staff were willing to help us plan the rest of our trip. Thank you for a wonderful start to our holiday! "

"Clean ample room, well equipped with a comfy large bathroom. Only drawback - limited TV programming mostly Asian channels. No CNN and BBC although those are listed in the programming brochure. Very friendly and helpful reception and restaurant staff. Good job, everybody "

"good customer service."

"Great service! Great interior. Everyone is very professional & polite"

"This place was very nice and quiet, but it’s away from downtown where we wanted to go lots of American food around the hotel unfortunately we wanted Asian food so we had to go very far to get it."

"Room is always clean. Staff are always there. friendly and very attentive. "