Search Hotels Near Sengokuhara Susuki Prairie, Hakone

"This is an amazing ryokan , the dinner and breakfast was so pretty and tasteful. That I didn’t want to touch it. The staff are friendly and very helpful. "

"This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular. "

"The hotel was so peaceful and calming. The room was very large and had all of the amenities and then some. The onsen was so relaxing. The dinner meal was 5 star quality. I'm not sure what I was eating at times but it was beautifully presented and delicious. "

"Dinner was OK, not the best. Loved everything else about the place. Breakfast was worth it. "

"Apartment was clean and fully equipped with all you need Massage chair was a nice addition Downside is inability for late check out, dryer function doesn’t dry enough resulting in repetitive runs and queries during the stay took many hours to be answered Parking was also away and not in front of property which was unexpected "

"First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view. "

"Room and hot tub are ok. We are 3 people in one room, only two sets bedding, we need to setup the third one by ourselves! The food is not our favorite, both dinner and breakfast! "

"The room is clean, the staff is nice, the Onsen is excellent, the food is the best i ever have compared with other Onsen hotel"

"Over all the service was not what I have been expected"