โรงแรมและที่พักซามัล-1

"Clean room and very good staff"

"There was not water in a hotel and TV didn’t work for couple days. Staff didn’t care."

"This hotel is okay. Not even close to a 5 stars. Too expensive for what it offers. It is beautiful and has an excellent location, the staff is nice enough but the building has more history than comfort."

"朝食会場が素敵で、種類も豊富でした。"

"The hotel is under major renovation. Lights in bathroom weren’t working. New fridge was not plugged in and did not function after plugging in. Dust, construction crews everywhere. Maybe i missed information about renovation activities at Expedia site????"

"Rhe hotel is very nice, the staff is very polite, speaks English very well, The gym possibly needs to have a deep cleaning or even a repair ."

"Very nice and cosy hotel, in Kazakh style. Rooms are beautifully decorated, and the restaurant is really nice with music too. Breakfast was meny-style. Amenities in room were also enough and plenty, minibar in room and safe etc. Especially I liked the hair-drier!!! The hotel is very modern, the service staff are really nice and extraordinarily helpful at all times. The only thing would be that hotel has no elevator, but it’s ok as staff will assist with luggage to your room. The area and...

"I really enjoyed my stay at Naya Hotel. The room was clean and comfortable, the staff were friendly, and the location was great. Everything was smooth and pleasant. I would definitely stay here again!"

"Great hotel!"

"After a long, long flight from the US, this hotel was wonderful to check in. Very quaint and quiet. We spent 2 days there before beginning a month-long Silk Road Tour. The architecture and furnishings were charming and far from the usual hotel. The breakfast was quite sumptuous and the on-site restaurant was a welcome convenience I'd go back to this hotel in a heartbeat."

"호텔 바로 옆에 shopping mall이 있어서 편한 점이 있으나, 다른 곳을 갈때는 택시나 렌트카가 필요함. 호텔의 Service는 여느 리츠칼튼처럼 최고의 점수를 줄 수 있음."