2/10
On the second day of our trip, we entered our room to find a random maintenance worker (not hotel staff), in our room (bathroom with door open) working on the shower. We did not ask for any maintenance work to be done, and were never notified by anyone at the hotel that this would be taken place. When we went to inquire at the front desk as to why there was someone in our room, the women at the front desk said “oh, my colleague didn’t tell you?” And then processed to say that they don’t know when their maintenance guy comes and when he does they get him to do work in varies rooms, an unacceptable response in my opinion. We were also then told we could not use our shower for the remainder of the day, which we had come back to our room specifically to do. There were multiple ways they could have notified us of this (phone, email, note, etc.). I also had an engagement ring in my room, and stuff had been moved around in the room and bathroom. When I asked the women at the front desk how this can be rectified, I was told to send an email to the manager, which I did immediately but have yet to receive a response (it has been 4 days now). Completely unacceptable.
The room itself was very small (2 people max). The area around the hotel is nice and it is centrally located, however I cannot get over the fact that a random person was allowed in our room without being notified at all. Would not recommend this property, as there are numerous others in the same area.
Cole
เข้าพัก 4 คืน, กรกฎาคม 2025
