Search Hotels Near Portal Maya, Playa del Carmen

"Hotel is nice and very clean. Food is also good but only problem is beach!!! Because no BEACH!!!! Not at all. This hotel has no beach so pool is overfilled and you have to woke up at 6am if you want to found spot, after that you will be without umbrella and deck chair."

"The wifi was a constant problem to keep connected. The room had a partial beach view which was nice. It was also overlooking the main public park in the city and it was LOUD."

"The pool is great! Very friendly staff working the bar area. "

"We loved our stay at the Hotel RIU Palace Rivera Maya. When booking, we decided to upgrade our room to Elite U, because it provided us a view of the ocean from our room. Little did we know that having the "Elite" wristband would offer so many perks!! Not only did we get a room with a view, but we received a bottle of champagne in our room upon arrival, ability to make dinner reservations, scored bottles of wine/champagne when leaving restaurants, had our own Elite restaurant where the staff treated us like family AND a pool specifically for Elite members. The Elite U upgrade was definitely worth the extra cost."

"Staff are very helpful and friendly. Hotel is right on the beach. Hotel is far enough away from the night life so not much noise. This is not an all inclusive, you can order breakfast for $10 us cold meal or $15 us per person for a hot meal. The restaurant next door is very accommodating, you can order and they will bring it right to your room or beach , we used them several times, great food!"

"Overall we enjoyed our stay at Antera hotel and residences. The bed was super comfortable, we really enjoyed the rooftop patio with hot tub and it was great having a kitchen, two bathrooms and laundry facilities in our unit. The property is well maintained and beautiful and we really enjoyed the rooftop pools. The staff are friendly and eager to help but not all is perfect, there are a few issues with this hotel. The noise from a couple of bars thumps all night and is unreasonably loud. This isn’t the hotel’s fault but something that could ruin your stay, earplugs are highly recommended! I loved having a kitchen on holiday but this kitchen lacked cupboard space and more importantly a toaster,(we ended up using the oven to make toast). Unfortunately during our stay we encountered cockroaches in our room, they sprayed all the drains a couple of times but the problem still persisted. I was disappointed that the hotel didn’t check back with us or offer us anything for dealing with this issue. I would return for another visit but next time would ask for a quieter room. "

"One of the rooms was unclean, with blood on the bed, walls, and doorknob. The staff claimed it was likely paint, but it didn't look like paint. There was broken glass on the floor (not safe for our kid), and the staff refused to inspect it or replace the room. We were relocated to another room for just one night, but we'll have to return the next evening. Deciding that the hotel didn't seem safe, we checked out and searched for another hotel. I won't recommend this hotel to others. "

"Everything was well kept, food was really good for an all inclusive. "

"Condo well located- short walk to shops, beach, restaurants and groceries. Staff was great! Our only issue was that we stayed for 2 months and our unit lacked cooking utensils."