Search Hotels Near Plaza Paraiso, Playa del Carmen

"The room was great, the hotel’s size was perfect. Everything central to each other, so no chance of getting lost . The staff ‘s friendliness was so-so. I’ve gotten better service in Aruba and DR. Prices are egregious for the most part. It wasn’t crowded at all . The food was hit or miss. But the variety, especially at breakfast was amazing."

"This is the second time we stay at Antera, and there will likely be a third time too. The hotel is really pretty, clean, with amazing staff. The location cannot be beat and I would not only recommend staying here, I plan to visit again myself."

"My experience at Riu Palace Riviera Maya was extremely disappointing and did not meet expectations. The food quality was consistently poor. Most meals were bland or unappetizing, and we found ourselves skipping meals throughout our stay. Breakfast was the only acceptable option, though still average. We upgraded to the “Elite” level expecting an enhanced experience; however, the only noticeable benefit was access to higher-quality liquor. The designated “Elite” pool lacked food service, entertainment, and overall atmosphere, while the standard pool offered a much more engaging experience. This discrepancy made the upgrade feel unjustified. The beach conditions were also subpar, with significant amounts of seaweed that appeared to be minimally maintained by the resort. Additionally, pricing and service issues further impacted our stay. When inquiring about extending one night, we were quoted $1,000—equivalent to the cost of our five-night stay. After booking externally, a minor reservation error (one guest instead of two) resulted in a proposed $600 charge to add a second person. Resolving this took approximately four hours. During this time, front desk staff displayed unprofessional behavior, including laughing and pointing, which was inappropriate. Overall, this resort did not provide the quality or service expected. I would not recommend staying here."

"I dont really want to share this for fear that it wont be available next time i come (I stay here a lot) but for the price and the pool on the roof, the staff, the cleanliness, and the balcony you just cant do any better than Sofia!"

"I’ve stayed at Hyatt Vivid (next door) and I thought it was great. While walking at the beach, looking at Devossion by Live Aqua, it didn’t seem too attractive. However, this time we decided to give at chance. By just simply walking in into Devossion (front entry) it takes your breath away. The view of the ocean from the front desk (checking in) is AMAZING!!!!! I felt in love at first sight with this resort. The views, the restaurants, the ambiance, their customer service…. Everything that you need to relax. I will definitely be back and strongly recommend. The views from the hotel from any angle, is AMAZING… lets not forget the views during the night, FANTASTIC!"

"It is a beautiful hotel! There is no property around it to go for a stroll on property! I know the water of the ocean is rising so there is very little ocean beach!"

"Honestly, it was a bad experience. I booked two rooms, but they were assigned on different floors, and due to hotel policy, the key cards did not allow access to other floors. The first night was a mess during check-in. The staff showed a lack of acknowledgment, and the keys were constantly malfunctioning, sending us back to the front desk multiple times to have them reprogrammed. 😞"

"Clean rooms, great value for the price, and super helpful staff who made everything easy. The location is perfect—especially being so close to my favorite dive shop, Tank Ha. Would definitely stay here again"

"This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it."