Search Hotels Near Plaza Paraiso, Playa del Carmen

"Nice and quiet comfortable beds friendly staff excellent location"

"Overall, we had a very nice stay at the Wyndham Alltra Playa del Carmen. The amenities were good, and the staff were lovely! The location is ideal for shopping in the city center and getting to the ferry over to Cozumel. We felt safe during our stay as well. The only downside is the beach, but we knew that when booking here. The food was good for an all-inclusive, but we only tried Bella and Brasas for reservations, as the Mexican restaurant was closed on Wednesdays."

"Clean room, amazing staff, best location, interior. Better than any other 5 star resort in hotel zone."

"Clean rooms, great value for the price, and super helpful staff who made everything easy. The location is perfect—especially being so close to my favorite dive shop, Tank Ha. Would definitely stay here again"

" Check went very smoothly and staff were terrific…."

"Clean room"

"Really disappointed with our stay. The hotel is not as advertised and is badly in need of a refurb. The overall maintenance is shockingly poor. Around the pool, large sections of the wooden decking are lifting, warped and in some cases completely broken. Entire planks move when you step on them, which is both dangerous and clearly not acceptable for a hotel at this price point. The same issue existed on our balcony where the flooring was also lifting. The bathrooms by the pool had no hand soap on more than one occasion, not acceptable when food is being served up there. Inside the room the shower floor had a large broken tile underfoot, and the rainfall shower had virtually no water pressure, making it barely usable. The room itself was very white and plain, tired and did not resemble the photos online in any way. Overall it felt worn, poorly maintained and quite shabby. To add insult to injury, I got locked inside the gym! I was using my key card to attempt to exit (the same way as you enter) but it did not work to release the door, leaving me unable to get out and with no staff or other guests around to help. It took time to get someone’s attention, and when I finally did, there was no apology, instead they insisted on telling me how I 'should' have unlocked it. Rather than just putting up a sign to show the correct process! Overall a very frustrating experience and wish we'd stayed elsewhere. I will also be posting this review on Google with photos. "

"The staff was excellent and the property was very clean. The food however was absolutely terrible and very odd. I think i survived off of macaroons and mixed drinks. You would think you could atleast eat a sandwich but the bread was sticky and not toasted, one slice of meat, lettuce with brown spots and a slimy tomato. We had chicken at the Italian restaurant with pink centers, watery Pad Thai at the Japanese restaurant...it goes on. Pay more for another hotel or plan to eat off site."

"This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it."