Search Hotels Near Portal Maya, Playa del Carmen

"Staff, drink, food, pool, rooms all amazing!!!"

" Great. "

"The hotel bellman was super friendly & helpful!! What a great asset to this hotel! We used the rooftop pool & hot tub, both were nice & a good hot tub. Limited lawn chairs but more than usual & there was a big sitting area as well. I wish our room had a microwave. We had a jetted tub but the bathroom lacked privacy for having showers &.changing. "

"The pool staff, especially the three Angel's were fantastic and anticipating the needs of the guests. I celebrated my birthday at the hotel and they all made it so special.. The hotel itself is well kept, clean, and always smelled amazing. This is my second stay at the Hyatt Centric Playa Downtown House but will not be my last. "

"We had a great experience staying at the hotel. The rooms and the hotel grounds were clean, the choice and quality of food and drinks excellent. My only sugesstion for the improvement is the prompt removal of the sargasum from the beach. The stuff was wonderful; Especially the beach waiter Enrique and entertainment Emanuel and Joe."

"The Tapo was great. Most of the staff were wonderful. My only complaint was that the Jacuzzi wasn’t working and the lighting in the rooms is obnoxious, but otherwise it was fantastic large room with mini kitchen, etc.."

"Pool was enjoyable. We decided to NOT pay for the view since all rooms have the same size and layout. "

"The hotel is very well positioned in downtown PDC. It is in the heart of many restaurants, stores and the beach. However, the hotel itself was not in good repair and is in need of serious maintenance and updates. There was a leaking pipe at the entrance and the rooms had a moldy smell and a lot of moisture. I had to eventually request a dehumidifier because my sinuses were acting up so much because of it. I asked them to fix my bathroom light, which never happened but the cleaning staff were really very good. The breakfast options were minimal at best. The rooftop pool is amazing and has great views but that’s the only real amenity worth exploring in the hotel. There is a pharmacy on the ground floor which is convenient but spa rates were too high to even consider a treatment. Overall, it’s a decent stay if you are looking for somewhere to lay your head but if you are an experienced traveler, you will be left wanting."

"Excellent stay "