Search Hotels in Playa Mujeres, Punta Sam

"Good staff nice hotel"

"We enjoyed every second of our time at Sunscape. The location is perfect, the water is crystal clear, and the atmosphere was exactly what we were looking for as a family with kids. "

"The rooms are great for families. Lots of activities and plenty of places to eat at. Aggressive time share sales people."

"Great Place "

"The room service is very poor. The room was cleaned only once in our 4 day stay. We called at the reception 2 days to get the dustbins cleaned and even I cleaned the dustbin myself one day. Also, there was a fight in a room on the same floor and there was foul smell of blood and waste everywhere for 2 days. No cleaning was done. Another thing, a glass broke in the room and i called reception to send someone to clean it, it took us 3 calls and 2 hours, when finally someone came to clean the floor at around 11:30 pm. "

"Good"

"Food was very well pretended at certain restaurants, but overall food was great, the grounds were always well kept, security was excellent.. two ares that the overal expirence . 1 resception they seem mechanical and not engaging as the rest of the staff,2 reservations for restaurants are not effective n efficient, i think it it needs a second look on how to make it more patron friendly n efficient..Overall highly recommended the resort, all employees are super friendly. "

"Good location at the Hotel Zone but not worth the price. "

"Beautiful property, but they really need a better system for back-of-house operations. There were multiple times when I was walking back to my room and saw room service plates sitting in front of rooms overnight—or even for two days—which took away from the overall experience. I had two rooms booked, and one of them appeared to have just come off maintenance without proper cleaning. The room was dirty, the snacks and mini fridge were not fully stocked, and the bed sheets even had hair on them. Housekeeping also needs improvement. When they clean your room, they don’t always replenish the towels they take—you have to call and request replacements, and there’s an expectation to tip for that service. Upon arrival, we also requested additional bottled water for the bathroom to brush our teeth, but it never arrived. That said, the resort does have really great food options. I highly recommend making dining reservations in advance. Even though some say it’s not necessary, it definitely makes the experience smoother. Overall, I would consider staying at this resort again if they improve their cleanliness standards and create a more efficient system for maintaining hallways and rooms."