6/10 พอใช้
Andres
เดินทางกับครอบครัว
1 เม.ย. 2026
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The property was nice, but the front desk staff were not the most friendly or welcoming bunch. They made us feel like it was an imposition to them when we needed anything, either in person or over the phone. For example, we booked adjoining rooms for seven (7) adults under a single reservation. After making the reservation, we needed to inform them that two of us would be arriving ahead of the rest of the group. They initially said, NO, and offered no solutions, and were very dismissive and unhelpful. We had to elevate to Expedia, and even with them, they had us call back the next day to speak to the general manager because they would not simply accept Expedia or us making notes of the names of the guests staying in the room. We ended up having to update the whole reservation under the name of the person in our party who was arriving first. Dealing with the front desk in person was not much better at all. No smiles, no apparent desire to be friendly or make the guest feel like a priority - instead, always making us feel as if we were afterthoughts.
If you can get past that, then on a positive note, the property has a very nice pool and tennis area with a nice bar and great atmosphere. They even had live music on the nights we were there. It also has a very nice convenience store on the premises. The staff in this convenience store was very friendly and helpful, and the store offers lots of great options like coffees and sandwiches, etc..
Andres
เข้าพัก 2 คืน, มีนาคม 2026
