เดอะแกรนด์ ออร์แลนโด รีสอร์ทที่ เซเลเบรชั่น

Had an absolutely awful experience. Basically had money stolen from us by the concierge. When checking out we asked to leave our bags behind. Most hotels do this for free. The concierge called over another concierge member to take our bags and he said to us it is $5 per bag and we had a total of 3 suitcases and 2 backpacks. He said he'll give us the backpacks for free but it'll be $15 for the 3 suitcases. We were perplexed but agreed reluctantly. Paid the money and left for the day. We called back later as we were still in disbelief and were told they do not charge for bag holding. When we went back to the hotel I let them know and didn't receive an apology but instead had each representative pass the blame on the guy that helped us. They gave us back $10 at first. I had to argue with them to get the other $5 back. This was an absolutely disgusting experience

everyone must know that when you're going to this property it is not located in celebration it is across the street from celebration and it's not in celebration so if you're planning on using the facilities in celebration don't plan on it because you have to be staying in celebration in order to use the facilities over there

The location of the property was the best thing about this hotel. It was close to everything... the airport, the theme parks, Disney Springs, Gatorland, etc.