Motels in Ontario

"Everything was good, we enjoyed our stay"

"The issue with staying at this hotel is they don't specify parking for hotel guests so when the casino is busy or there is a show.... good luck in parking in the underground garage that leads ro the hotel elevators. Instead you get to park in another garage that makes you walk forever with all of your stuff. My other issue was the lack of staff empathy and lack of service. When we checked in I asked about a different entrance (to avoid the quarter mile walk) and she seemed to assume I knew where the other one was. Our suite has motion sensor lights (as I'm sure all rooms do) but there had to be an issue with the settings or wiring in our room because the living room light would suddenly come on with a loud click! and this happened all night long. Nothing we did would stop the light from coming on. The maintenance and front desk crew tried to help but just kept insisting it was because of someone moving in the bed. Well what the heck then? Fix the sensitivity! By the second night I had to go down to the desk at two a m and asked for the maintenance man to come look at it with me so I could prove to him what it was doing. He could not figure out what the problem was So we basically had to flip off the breaker so that I could get some sleep. In the end I was very frustrated to have to pay full price for a room that did not fully function cottectly and to be told it was because of my "preference" with the lights? As if sleeping in the dark is a preference? "

"Breakfast $20.00 buffet...best part was the bread. Homefries cold and dried out."

"Didn’t utilize "

"I would offer free water at the breakfast buffet"

"Staff is not friendly at all"

"Room was clean with a comfortable bed. View was amazing and well worth the stay. Staff was very friendly. Appreciated the free shuttle to parking area. "

"We showed up for our reservation to find out there was an issue with our room and we are not staying at the oaks hotel anymore but at the Hilton down the street selling it as an upgrade to is at no extra cost. We picked the oaks specifically from its location to a restaurant we were meeting a large group at. While the Hilton wasn’t much further it was not what we wanted when booking. No phone calls or email letting us know, but only finding out when finely making it through the line up at the front desk. We move to the other location which was even busier at the front desk. Get through the line and find out there was no onsite parking left and we would need to drive to a satellite lot and shuttle back. But the shuttle is free and they’ll charge us the same rate that would have been at the Oakes on-site lot. With all of the confusion and check ins at both site it was about an hour and a half to finally check in. What’s even more frustrating is if we couldn’t make it to this reservation we would have been charged for the night as it was non refundable. But we can be relocated to a completely different site no word from anyone and still pay full price. I mentioned this to the front desk at the Hilton and she let me know if I did want to cancel we would have to take that up with the Oakes and MAYBE they would give us our money back."

"Clean room, friendly staff it was a very comfortable place "