2/10 แย่มาก
Dennis
17 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The most unprofessional, rude, incompetent staff I've encountered anywhere. I alerted the staff, and got confirmation, that my room would be ready even though I would arrive late at night. When my flight was delayed 12 hours, it took 6-7 calls before hotel answered. When staff answered, I again received confirmation my room would be ready. When I arrived at hotel I was advised my room wasn't ready. I promptly asked for manager, and woman at front desk began her belligerence stance. Told me I couldn't talk to her manager, made poor excuses for room not being ready, couldn't tell me when it would be ready. She offered I could leave my luggage at unattended front desk while I waited for the room to be ready. After more than an hour of waiting I inquired again about the room, and again no response. I then demanded to speak to manager, and she then revealed she had manager contact info. I asked numerous times why the room wasn't ready but didn't get response. More than an hour after being told that my room was being cleaned, I asked exactly when it would be ready. Woman at front desk didn't know, wouldn't ask cleaning person. She made NO ATTEMPT to resolve situation. Then after the room was FINALLY ready, I thanked her (what for I don't know.). And 2 minutes after being given keys to the room, I got call from woman at front desk saying she cancelled my reservation, would issue refund, and I would be escorted out of hotel by police! That is NOT Customer service. AVOID this hotel!
Dennis
เข้าพัก 5 คืน, สิงหาคม 2025