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Reviews of Kamikouchi Onsen Hotel

2.5 out of 5
Kamikouchi Onsen Hotel
4469-1 Kamikochi Azumi, Matsumoto, Nagano

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room/services/meal were all fantastic. However, the location is quite far from the nearest bus stop. It is a challenge if you travel with big luggage. Shuttle service (certain hour) between hotel and bus stop would help improve the rating. Room rate is rather expensive.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is superb. Nice and friendly staff. Highly recommended
Stayed 1 night in Oct 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful onsen inn
This hotel is well-positioned in the beautiful Kamikochi valley, with a very special outdoor onsen. Western style rooms were large (for Japan) but wi-fi only in lobby.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean onsen. Kaiseki meal was good and a great experience. We stayed one night and then explored and hiked around Kamikochi for a day. You sleep on the floor on mats that they put out for you. Very comfortable and the floor is not hard at all. Beer provided in the fridge and there is a toilet in your room. No shower in the room as that is what the onsen is for...
Stayed 1 night in Sep 2018

4/10 Poor

NOBUAKI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
散策ツアーは残念だった
フロント等では親切な応対で感じが良かった。サービスで実施されていた早朝のガイド散策が、団体客の都合に合わせてコースが変更されて、本来の目的地(大正池)まで行かず。朝の大正池を期待していたので、とても残念。ガイドに期待して散策ツアーに参加したが、最初から言ってもらえれば、散策ツアーに参加せずに一人でもっと朝早くに行った。結局、途中からツアーを離れて一人で大正池まで行ったが、時間を無駄にした気分。 それと、ベッドのシーツにシミがあってあまり気分の良いものではなかった。 部屋は締め切っているにもかかわらず、虫が何匹も発生。殺虫剤が大活躍でしたが、これは仕方ないですよね。
Stayed 1 night in Aug 2019

10/10 Excellent

HIROMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さまの心遣いは素晴らしく、温泉は最高です。
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
川側の部屋に8月に夫婦で3泊しましたが、お部屋、お食事、露天風呂付き温泉、スタッフの方々の対応も全てとても良かったです。朝食はお野菜の種類が豊富なバイキングでとてもヘルシーでした。一つだけ、ホテルの玄関が21時半に閉まることで、夜に星空を見たかった我々としては、これが残念なことでした。
Stayed 3 nights in Aug 2019

10/10 Excellent

Ryo, 横浜

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に非常に満足です。 スタッフさんの対応も丁寧で心地の良いサービスでした。 是非また宿泊したいです。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Jessie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again in next trip
The staff is very friendly and helpful. I left some money in the room and found this out when I arrived Hirayu bus terminal after checked out. I called the hotel and the manager arranged one staff to hand the money back to me in the bus terminal. Thanks for such arrangement.
Stayed 1 night in Sep 2018

8/10 Good

Ryoji

Liked: Cleanliness, staff & service
歴史ある良いホテルです
歴史のあるホテルであり、もてなしの心配りが感じられ、気に入りました。 露天風呂温泉も良かったです。
Stayed 1 night in Sep 2018

6/10 Okay

あずき, 埼玉

Liked: Staff & service
温泉が良かった
温泉がよかった。午後7:00から7:30のあいだに男女風呂が入れ替わり、その時間帯以外は温泉に入り放題で、足の疲れも取れました。大正池から河童橋までの観光にはオススメです。バスターミナルと少し離れているので、帰りに荷物を一旦取りに帰るには不便。バスターミナルに荷物を預けてから、最終日は散策しました
Stayed 1 night in Aug 2018