Amazing place to spend our anniversary. The staff were very helpful with our young kids. The garden out back is bigger than you expect, there's a bridge you can cross while staying on the grounds.
Loved our stay here! The rooms were clean and spacious. The view of mt. Fuji was stunning. We really enjoyed the included Japanese breakfast buffet and authentic dinners.
amazing experience with top notch service and ryokan room, with many fun amenities provided at venue
excellent staff who tended to requests as best they could.
Simplemente increíble. El personal es increíble, la habitación fue increíble, la vista fue increíble, una experiencia realmente increíble. Definitivamente volvería en muchas ocasiones. Gracias al personal por hacer de nuestra estancia algo asombroso!
You get way more then you pay for =D
It included matcha tea and a bunch of extra things ❤️
Ans yes most of the staff spoke very good English aswell!
Was there with a group of 6. Would recomend!
It’s everything was gorgeous hotel but room snack call wagashi was inside a metal container, so I almost ate it with snack. I think I'm going to tell them.
This hotel experience from check in to check out was exemplary. Our room was a delight, comfortable, direct view of Fuji, the lounging bed by the window, the amenities in the room and the Japanese customs that we were to experience were all outstanding. Our private outdoor mineral bath was wonderful. We really enjoyed the special dinner with many courses of mostly new foods that we never had before. Exquisite. What a treat. We would definitely make it a point when returning to Japan to plan more days here to enjoy the beautiful gardens and atmosphere. Thank you so much.
The hotel had a great view of Mt Fuji when it's visible. Our Sanri room had a nice window ledge where we can stare at that view all day and we can also see it from our private bath. The public baths were great as well. You can clearly see Mt Fuji from the rooftop bath (which switches genders between morning and afternoon) and there's a way to see it from the large public bath.
Dinner was great - we had the same room and the same server who was great with explaining all the dishes with seasonal flavors. Breakfast was a buffet with quite a bit of selection.
There was a shuttle bus taking you to Fujisan station, Fuji-Q highland and Kawaguchiko station which was very convenient for us.
The staff were on another level, they are dotted around the hotel and always on hand to help. They were incredibly accommodating and even helped me with some confusion about what to wear to dinner... The waitress at dinner even helped me practice my Japanese. The drum show in the evening was amazing, and the room itself was a little haven, the onsen are clean, the Fuji view onsen is beautiful, the food at dinner was 10/10, I honestly cannot fault this hotel one of the nicest places I have ever stayed