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"Not at all what was advertised. I was promised an email from a manager. I never got an email. I requested a FULL refund because of the uncleanliness of the room. There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in. I tried to get this resolved prior to checking out but no one was available! No surprise there. The assistant manager promised that the manager would reach out. I am still waiting. "

"This is the perfect location if you are visiting London. It’s close to Parliament and the Waterloo train station. Everything was great."

"Excellent location. Friendly, professional staff. Clean & comfortable room."

"Not enough lifts for hotel capacity Check in not very efficient. Have stayed at this hotel several times but this has now changed names and been rebranded and taken over by a different company. Intent checking desk to be told to go to self check in. I had to ask for help which the staff did help but wasn’t very clear No yes or coffeee facilities on the room Check out has changed and is now 10am. Can stay longer but have to pay extortionate amounts. Seems tk be taking the easy let style low budget packages except this hotel isn’t low budget! On checkout the staff were not helpful"

"Consider staying elsewhere! The first room was in very poor condition with a mouldy smell. Bathroom, furnishings & carpet dirty. 2nd room no better. Manager offered us our money back to find ourselves another hotel but we took 3rd room although this was only slightly better as no other rooms apparently available. After complaining, we were told hotel undergoing refurbishment. Reception staff not helpful. Prosecco offered but not delivered to room so had to request this the next day. Photographs were taken to prove condition of room. There were large Rentokil vermin trap boxes in breakfast restaurant seating area. On our last morning toilet would not flush and water filled to the top of the bowl. Breakfast selection was good. We had stayed before and were happy to return but this stay was not acceptable. After email complaint the offer of a room upgrade on a returning stay would certainly not encourage us to return nor recommend this hotel to any others to stay at this hotel. It has a great location but our standard room fell far short of being anywhere near acceptable standard. Extremely disappointing!"

"Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend."

"Fantastic hotel in a great location"

"Amazing ! "

"Quite a good deal to visit the Excel Exhibition centre with a FREE ferry to Canary Wharf. The staff changed my bunk to a bottom bunk. Then I had a really nice bath as ai am not a shower person. My companion was an American Magician/Comedian who is touring Europe to get away from TRUMP. The water view from the window was an added bonus. A local map might have been useful but the Tesco express and bus stop close by was very useful."