10/10 Excellent
Dolly
Travelled with partner
28 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the Clermont Victoria. My rating is only based on the staff, property and room. I didn’t have a chance to eat at all of their restaurants. I only ate at one & I forget the name but it seemed casual. The food was mostly good.
The staff was absolutely amazing, I arrived much earlier than check in and asked if I could check in early. They said sure & I could go get something to eat and by the time I’m done a room will be ready but they actually came to me while I was eating at the hotel and let me know the room was ready much sooner. I was so happy because I did not sleep on my flight and was exhausted.
The room was very very clean, We stayed in a superior king and it very spacious. The mattress was bit uncomfortable because I could feel the separation of the 2 mattresses. My boyfriend asked if they could change the mattress, they said that wasn’t possible but they were able to add padding above the mattress and it was perfect! The options in the mini fridge were great, toiletries were nice but I didn’t use them since I brought my own. The room was cleaned beautifully everyday.
I was only a bit concerned that they let my boyfriend up to my room with a key without notifying me. My boyfriend is a charmer but that was the only thing concerning for me. Under a different circumstance that could be bad.
I also experienced a nightmare situation with Expedia customer service but the hotel really helped resolved my issue, I will definitely be staying here again
Dolly
Stayed 4 nights in Mar 2024