Belmond hotels in London

"The bed was absolutely horrible. The mattress should have been changed some time ago. There was a big sag in the mattress. I expected a lot more from the hotel given the high cost of the room. One of the employees acted as if we were trespassing and followed us around...not sure why. The woman who checked us in at the front reception was excellent - which is why the hotel rating is not lower."

"Perfectly convenient location in the heart of Piccadilly Circus. If you read up on the hotel, you will not be surprised by the smaller rooms and little amenities. There is so much to do and so close to the Underground train system. The Zedwell is the best value for the area. Highly recommended."

"Someone came into my bedroom in the middle of the night. They knocked twice and immediately entered at around 6am. Then again at 10am someone knocked twice, didn't wait and then entered my room as I was getting changed. I sat up for hours terrified and i'd recently been reading about the woman who was sexually assaulted by a hotel staff member at a TravelLodge and it was just so scary. I was sitting there at 6.30am thinking about my arrival to the hotel and how the receptionist had announced my room number loudly. I remember thinking it was odd and I was super paranoid. The next morning I spoke to reception who didn't seem too phased. I wrote a complaint and RIU have replied with a half apology and offered me 500 RIU points. They also said they checked CCTV and my account was accurate but then didn't explain why their staff were trying to enter my room in the early hours of the morning. I paid over £150 for a room, I slept a few hours and I was scared for my safety. Thanks RIU."

"Staff were welcoming and helpful. It was a convenient spot for where I wanted to go. The room was clean and maintained throughout the visit."

"The breakfast is excellent at this hotel. As I had an afternoon flight, I was able to enjoy it at leasure."

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"The staff were beyond helpful! They were attentive to our needs even helping us get into our room as early as possible. They gave us directions for downtown London. The rooms were wonderful and the bath towels were huge!!"

"Fabulous room for one Lovely touches reusable water bottle Chocolate Helpful staff Friendly hotel Room spotless and clean Amazing location"

"Room good. Breakfast self service many choices. Quiet at night "