"Service is not up to standard of a 5-star hotel as expected, the room booked There was a small mistake. There is no professionalism in service compared to the room rate paid."
"Nice and kind staff. Location is quite hard to find but it is located in the middle of karon beach. Eventhough the hotel is a bit old, it is clean and full of facility to serve our need. Great experience there. Try next time "
"Amazing hotel. My wife and I stayed for three weeks. Amazing staff and restaurant and the property is stunning in every aspect.
One of the best hotels I’ve stayed in anywhere in the world.
Absolutely fantastic "
"Amazing place! Great stay, beautiful property and rooms. The breakfast is outstanding! They offer a giant selection, and the food is so fresh. Staff will drive you around the property which is nice since it is very hilly. I wish it was a walk to the beach, but you must taxi. We would stay here again!"
"The customer service was top notch. I had a couple of issues that were quickly resolved. The staff tended to us speedily, made sure we were comfortable and were very courteous. The standout staff member was May. She was amazing and my daughter loved her. We would stay at this resort again. The location was great, the food was DELICIOUS and the environment was peaceful. "
"I would totally recommend this hotel , iv stayed there 2 times over the last year not because of the pysical hotel that is clean and comfortable but more because of the very friendly and acommdating staff , Gun from the pool bar is the most friendly , caring and professional barman iv ever come across and made my stays at the hotel something to remember and i will definitely come back , 😊 "
