First.this is suppose to be a large resort with many amenities; we arrived at the hotel without any greetings and didn’t know what to do with our bags. 5min later finally someone came out and escorted us to the front desk for check in, (no welcome drinks they had in advertised). Took a while to gave us room key, explaining that there are 1 swimming pool open, only 1 restaurants and no gym. The room we first had broken air con so we asked porter to ask front desk fix but no one came - we called front desk, then dialed operator for fix- 30 min later (we were dead hot) still no one came to fix air- so we had to go to the front desk, still 15 min no one came- finally one hour later the same porter that brought our bags came to fix (multi jobs?) and couldn’t fix them (this is like HVAC fix operation) so finally told us to move to other room, which also it was not ready, so moved us to another room again (they told us they just fixed air con in that room.. hum,..). Didn’t give us new key card, so we were prisoners in this new room. Shower ceiling tile was broken and open also, but never came to fix that. By then the restaurant was closed, so we had to order in. The selection was small, but again, they called us back three times because they run out of things we ordered, these things happen all through the stay, services were slow or none, breakfast we paid extra for was less than mediocre. We called Hotel.com to mitigate, but no help. This is fraud in advertising!Refund requested
