Find hotels in Joaquín Zetina Gasca from ฿1,004

"Clean room"

"Honestly I cannot think of any reason to stay at this resort. They hide terrible service behind a language barrier . even when you translate and speak spanish to tell them exactly what you need, they just say no no no repeatedly. from the moment we checked in, they didn’t give us wifi codes or towel cards or bother to bring up our luggage we had to go back downstairs and collect it ourselves after waiting 45 mins. (no instruction here) every other resort we stayed at provided this service for us they brung us a bottle of champagne with a broken cork and when we requested help to open it or a cork screw we were told no. it was only 9:30 pm. terrible room service options if you aren’t an elite member. wifi disconnects all day long there was hair in my soup at the Italian restaurant it’s a small resort. the lobby/bar is the only hangout outside of the pools which close at like 6 there’s a view of a building being constructed across street where you literally have a direct view of the construction workers our housekeeper left her dirty rags in our room along with the pillow cases that she changed poor overall service and staff. these aren’t people who enjoy hospitality the forced smiles and holas from the staff and some of them just stare right at you. just unfriendly and unwelcomed feeling. maybe they hate this terrible resort also the staff kept getting dinner order incorrect. brought out food we did not order "

"I only got to eat at one restaurant because the reservations fill up quickly so I basically had to eat at the same restaurant every night. It should not be like that was unfair. People put towels on chairs early and no spots to sit. "

"The staff very professional, respectful, friendly "

"Such a beautiful place to visit Can’t wait to go again :)"

"No"

"Loved the lazy river pool, the hammocks all over the resort not just by the beach or pool, enjoyed having our suite cleaned everyday, the nice staff, definitely a resort I’d return to. "

"Good sized room. Decent restaurant choice. The hotel is looking a little tired. Excellent staff. The biggest issue is the towels on sunbeds without people using them. We experienced unused sunbeds with “reserved towels” for 4 hours. The hotel doesn’t enforce its rules which can lead to guest confrontations."

"Pool area was nice. Rooms are a bit dated but we did get maid service daily if not twice daily. Beach was small with lots of sargassum. Prices for food and drink were ridiculously expensive. I have to think there are better options. I would not stay here again. "