Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
Dreams Riviera Cancun Resort & Spa offers oceanfront tranquility with multiple pools, nine restaurants, and activities from archery to kayaking

Choose dates to view prices

This all-inclusive oceanfront resort offers a peaceful escape with thoughtful amenities. Enjoy a complimentary breakfast buffet, multiple pools, nine on-site restaurants with diverse cuisine, a spa, water activities, and archery.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
The current price is ฿9,364
฿11,456 total
includes taxes & fees
3 May - 4 May

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Room options

Available filters for rooms
Showing 23 of 23 rooms

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(25 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(29 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View & Pool Front King Bed

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite Premium

  • Garden view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Ocean Front Governor Suite

  • Ocean view
  • 146 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Ocean Front Presidential Suite

  • Ocean view
  • 268 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Double

9.0 out of 10
Wonderful
(21 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Tropical View King

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Bridal Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Deluxe with Plunge Pool King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club with Plunge Pool King Bed

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Puerto Morelos, Dreams Riviera Cancun Resort & Spa - All Inclusive is near the airport and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelling with kids? Consider Xoximilco, or check out an event or a game at El Rey Polo Country Club. Discover the area's water adventures with nearby windsurfing, or enjoy the great outdoors with ecotours and hiking/biking trails. Visit our Puerto Morelos travel guide
Map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos beach Mayan riviera Caribbean sea
    Puerto Morelos Beach
    3 min walk - 0.3 km
  • Arrecife de Puerto Morelos National Park
    Arrecife de Puerto Morelos National Park
    3 min walk - 0.3 km
  • Ojo de Agua Beach
    Ojo de Agua Beach
    3 min drive - 2.5 km
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    4 min drive - 2.9 km
  • Moon Palace Golf Club
    14 min drive - 19.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Restaurants

  • Bistro El Beso
    19 min walk
  • Swim Up Bar
    3 min drive
  • Bluewater Grill
    16 min walk
  • Blue Moon
    3 min drive
  • Casa del Mar
    3 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Luxury all-inclusive property near Puerto Morelos Beach
Consider a stay at Dreams Riviera Cancun Resort & Spa - All Inclusive and take advantage of a nightclub, 2 beach bars and a swim-up bar. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Treat yourself to a facial, a body wrap or a body treatment at Dreams Spa by Pevonia, the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. The health club offers yoga classes and fitness classes; other things to do include volleyball, boat tours and parasailing. In addition to a poolside bar and a corner/local shop, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Free bike hire, babysitting (surcharge) and a 24-hour front desk
  • A banquet hall, free newspapers and a lift
  • Guest reviews give top marks for the dining options, beach locale and pool
Room features
All 486 rooms feature comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • LED light bulbs and eco-friendly cleaning products
  • Jetted bath, free toiletries and hairdryers
  • 37-inch plasma TVs with premium channels and DVD players
  • Balconies or patios, ceiling fans and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Awards and affiliations

Eco-certified property
This property participates in Preferred by Nature – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,342 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on 3 May 2026 start from ฿9,364, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Riviera Cancun Resort & Spa - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.

Where is Dreams Riviera Cancun Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 5-minute walk of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Petempich Bay are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 852 out of 1485 reviews
Rating 8 - Good. 324 out of 1485 reviews
Rating 6 - Okay. 180 out of 1485 reviews
Rating 4 - Poor. 61 out of 1485 reviews
Rating 2 - Terrible. 68 out of 1485 reviews

Reviews

Verified

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Amenities
Pool / Beach: Pool chairs were all gone by 8am. There are cabanas that take up all the space and they charge you $200-$250 per day for them depending on who you talk to. The beach due to all of the seaweed was gross. They try to clean it up but there is so much of it. If you want a nice beach to walk on this is not the place. The smell was also awful. Food: We’ve visited a number of all-inclusives in Mexico and DR and this is the worst food we’ve ever experienced. Menus were not good, food not even appetizing and our son got food poisoning and missed two days of our trip sick in the room. Overall: This resort is tired and underwhelming. The staff is very polite but service is not above and beyond at all. It seems that they get their business from destination weddings. We booked preferred and it seems as though they expanded the preferred and have given it to nearly everyone. Our room was definitely nothing special.
Stayed 6 nights in Apr 2026
Verified

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little more dated compared to other locations, but they do maintain it. We saw workers sprucing areas up each day.
Stayed 7 nights in Apr 2026
Verified

4/10 Poor

Caress

Liked: Staff & service
The water was off for hours right before my sisters wedding.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Dreams Riviera Cancun and were honestly blown away. My wife and I typically travel to higher-end resorts, so we came in with tempered expectations—but this place exceeded them in every way. The staff was exceptional—genuinely friendly, attentive, and always going out of their way to make sure we had everything we needed. The food was outstanding across the board, which is not always a given at all-inclusives. Every meal felt high quality and thoughtfully prepared. The resort itself was spotless, well-maintained, and incredibly convenient—everything you could want was right at your fingertips, making it easy to truly relax. What really stood out is how well the resort is tailored to families. Traveling with kids can sometimes feel stressful, but here it was the opposite. There are so many activities, kid-friendly amenities, and thoughtful touches that make it just as enjoyable for children as it is for adults. Overall, this was one of the best resort experiences we’ve had. We would absolutely come back and highly recommend it to anyone looking for a top-tier, family-friendly getaway. FYI - get a poolside cabana EVERY DAY. It’s $100 for the day. It was a no-brainer for multiple reasons, especially if you have kids that need to get out of the sun for a little bit. You don’t have to fight chairs, it’s private and you have your own bartender. Ours was Israel. He was absolutely awesome all week.
Stayed 6 nights in Apr 2026
Verified

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, we went during a season where the seaweed was all over the beach but they tired to clean it off in the mornings the best they could. I can’t say I had any food there that was amazing. We had a group of 9 and most of the restaurants (aside from the buffet) had a hard time seating us or flat out told us our group would be separated. The food service was very slow most of the time making the dinners extremely long. There were wedding every night we were there so not sure if they took all the wait staff. The activities / evening shows were not impressive. The resort also went without water for most of the day and there were no announcements or guidance, everyone just started noticing when they tried to go to the bathroom or asked why they were giving out paper cups. The kids explorer area is not something you can go in with your kid and play for a while, it is drop off only and although the teachers seemed very nice and kind I was not going to leave my daughter there which was really disappointing because seeing the pictures of it was one of the reasons why I picked the resort. There was nothing else for her age group aside from the pools and of course the sand so we made it work.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spoy
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 5 of us (2 adults 3 kids) and we went for spring break. Would highly recommend this resort for family’s! The kids club was great and it gave us my wife and I a chance to go on dates. The pools were good, they had lots of activities planned throughout the day as well. Our rooms were kept nice and clean, the food was great, and everyone was really helpful. Would definitely recommend this place! We were all sad when it was time to go
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Charles Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here. Really great for families
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sherkina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool water was extremely cold but other than that was a lovely experience. Will definitely go back
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Matthew Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preferred check in was fast and easy. Staff was helpful and friendly. Rooms were nice. Food was good. Beach had quite a bit of seaweed but sounds like that was the case at most resorts. You have to get up early to get pool lounge chairs. Only other complaint was at El Patio our first night our main course never arrived. Luckily we ate so many appetizers it was okay but would have liked to have tried our main course meals. Overall a good trip.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

HELDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and staff 100% just beach area need more attention! Will return again we love place !
Great place! Loved
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lourdes Maria del Carmen Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you choose resorts based on the beach experience, I won’t recommend Dreams Rivera Cancún. The resort was very well maintained, unfortunately, the seaweed situation was not well managed. We paid extra for the Preferred Club which put us right on the edge of the property which was next to a vacant property where the seaweed was permitted to build up and build up. They were using tractors and dump trucks to pull the seaweed out the week we were there and the smell was like death. We saw at least three dump truck loads of seaweed loaded up and it barely made a dent in the remaining seaweed. From our balcony, it was rancid smelling. The beach was even worse smelling, but it was near impossible to get a beach chair anyway. People would start saving chairs at 7 am, then not show up until 11 am or noon to actually use the chairs. If Dreams had the seaweed situation under better control, as well as the beach chair situation, this would have been a 5/5 review because the food, bars, staff, resort, rooms, entertainment, etc. were all on par with previous stays at Dreams.
This was taken after three dump truck loads of seaweed were taken away from the neighboring property.
View from our Preferred Club room. Beautiful, but smelly.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Polly Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! My only disappointments were the French Restaurant food wasn't up to French standards for cuisine. Also, the sargassum on the beach was very smelly and I am wondering if there could be more attention paid to raking it and hauling it away. Thank you.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, the beach is great as well. I just have a comment regarding the quality of the food and drinks, unfortunately even in the restaurants the food is acceptable but not so great. The quality of the alcohol options is standard-low, I would like they could offer higher quality for beer, tequila, etc.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

MEKESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this resort is wonderful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely attentive. Property was beautiful and clean. Overall great experience.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, very clean - bleaching the pool deck daily, amazing food and no reservations required for à la carte which removes the stress of lining up to book dinner. Highly recommend for families! Sargassum was loaded on the beach and they try their best to remove it daily.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Kyung Ok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cold on the plane, and I had a hard time because I hadn’t brought a jacket. The resort was clean and spacious, and I enjoyed the delicious cuisine from various countries. The staff were friendly. However, the air conditioning wasn’t working properly, so it was cold.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a chance trying a new resort and this did not disappoint. The resort is beautiful and the food was a pleasant surprise! Many options and all were very good. The staff is so friendly and they go above and beyond to make you feel at home. They always had activities to all ages around the pool. It felt a little crowded at first but we got used to it. I wish the view of the ocean was a little better but I think this is how most resorts are and that's not a deal breaker for us. Very beautiful resort. Some people didn't recommend this for couples without children but my husband and I really enjoyed it(we're 34&40). We would definitely like to come back here for another trip.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was exactly as described. Beach was full of seaweed and unusable. Staff were very friendly and attentive. Cocktails were bottom shelf liquor with limited selections. Spa experience not worth the money. Food very good at the restaurants. Breakfast buffet was average. Fitness center was excellent. Weddings each night so very little entertainment for the hotel guest, just had the DJ music from the wedding receptions. Overall, good value for the price but for myself, as a 50 year old looking to relax on vacation, this would not be a property we will return to
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff was amazing. Everything was wonderful.
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

yelenis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, this is a good place to rest and relax. The staff was wonderful—every person we interacted with was friendly, attentive, and professional. Service throughout the hotel was excellent, especially at the VIP Club, where the team was truly outstanding. The food was okay, but the buffet could use more variety. I’ve been visiting Cancun for over 10 years and have stayed at many all-inclusive resorts, and one thing that stood out was the limited liquor selection. Some common brands, such as Maestro Dobel, were not available—even in the VIP area but sold at a ridiculous price during night events. The nighttime entertainment could also be improved. Shows were scheduled during dinner hours, which made it difficult to enjoy them, especially when traveling with a large group. In addition, the lobby bar closing at 11 PM felt early for an all-inclusive resort. Another inconvenience was that restaurants could not accommodate larger parties (12+ people) unless an extra fee was paid. Despite these points, the excellent service from the staff made the stay enjoyable.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

roberto juan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
muy bonita la propiedad pero después de las 11 cierra todo no pienso ir mas la cantante can’t de 8 a 8:30 pm
Stayed 5 nights in Mar 2026