"This property was a scam and expedia was of no assistance in helping me get my money back. From before I reached Jamaica I contacted expedia to let them know I was unable to get in contact with the property. I did not have access to the property and yet expedia sees no issue with taking my money to give to these scammers."
"This property was a scam and expedia was of no assistance in helping me get my money back. From before I reached Jamaica I contacted expedia to let them know I was unable to get in contact with the property. I did not have access to the property and yet expedia sees no issue with taking my money to give to these scammers."
"Kids enjoyed the pool but could have been cleaner and have some seating around the pool. Small local shops around for food items. House had everything needed for the stay and very fast response from property manager when had any questions "
"Kids enjoyed the pool but could have been cleaner and have some seating around the pool. Small local shops around for food items. House had everything needed for the stay and very fast response from property manager when had any questions "
"I've never given any property a full 5 out of 5, but this place is worth it and more. The property looks exactly as nice as the pictures, Beautiful and spacious, the area is secured and in a perfect location, can get to Brooklyn Grocery Store or Mega Mart with ease, the Manager was easy to get in touch with and responded quickly. I've always stayed in hotels and/or Family members houses but as long as this is available I'll not stay any where else when i return to Kingston. The ease of cooking...
"I've never given any property a full 5 out of 5, but this place is worth it and more. The property looks exactly as nice as the pictures, Beautiful and spacious, the area is secured and in a perfect location, can get to Brooklyn Grocery Store or Mega Mart with ease, the Manager was easy to get in touch with and responded quickly. I've always stayed in hotels and/or Family members houses but as long as this is available I'll not stay any where else when i return to Kingston. The ease of cooking...
"I stayed here for 3 nights, along with my guest. This property really deserve more than a 5 star. it was immaculate inside and outside We loved everything about it. extremely quiet the property manager took the time out to reach out to me personally and I really really appreciate that. I will be staying here again very soon possibly in July I’ve also recommending it to my family & friends as well.that are traveling to Jamaica very soon!"
"I stayed here for 3 nights, along with my guest. This property really deserve more than a 5 star. it was immaculate inside and outside We loved everything about it. extremely quiet the property manager took the time out to reach out to me personally and I really really appreciate that. I will be staying here again very soon possibly in July I’ve also recommending it to my family & friends as well.that are traveling to Jamaica very soon!"
"The AC is not working there is only two beds, not three beds that was stated by the host!!! She had another guest at the house at 11am on us which is very unprofessional I rate it a 5 out of 10
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"The AC is not working there is only two beds, not three beds that was stated by the host!!! She had another guest at the house at 11am on us which is very unprofessional I rate it a 5 out of 10
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"It was fine for a place to sleep and had good air con. but the double bed was so small and the futon couch was extremely uncomfortable. I know it just opened up and they replaced the double with a queen the day after we left, so that’s good for future people who stay there. If you want luxury… this is not it!! We were not expecting luxury so it was adequate. The location however was perfect!! "
"It was fine for a place to sleep and had good air con. but the double bed was so small and the futon couch was extremely uncomfortable. I know it just opened up and they replaced the double with a queen the day after we left, so that’s good for future people who stay there. If you want luxury… this is not it!! We were not expecting luxury so it was adequate. The location however was perfect!! "
"The Villa was comfortable, the surroundings beautiful and the owner and staff very helpful and gracious. The ocean's view and the waves sound are peaceful and calming. I added the great housekeeper option; her food was good, and I had nothing else to do but relax. All round great experience and I will do it again!"
"The Villa was comfortable, the surroundings beautiful and the owner and staff very helpful and gracious. The ocean's view and the waves sound are peaceful and calming. I added the great housekeeper option; her food was good, and I had nothing else to do but relax. All round great experience and I will do it again!"
"The property offers good value for the price, but the shower in the master bedroom was not working. This was not communicated until we arrived at the property, which is a poor reflection on Management, who were so insistent on security measures. This approach appears deceptive and should be corrected to avoid a loss of business. "
"The property offers good value for the price, but the shower in the master bedroom was not working. This was not communicated until we arrived at the property, which is a poor reflection on Management, who were so insistent on security measures. This approach appears deceptive and should be corrected to avoid a loss of business. "
"House was clean and comfy. Lots of tvs but was not able to watch them.
I didn’t like the idea that a 3 bedroom was booked, but had to pay for each per beside the rental…. Hidden costs"
"House was clean and comfy. Lots of tvs but was not able to watch them.
I didn’t like the idea that a 3 bedroom was booked, but had to pay for each per beside the rental…. Hidden costs"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"It was a great view at the Palace on our 2nd night when we actually got to stay there. After a long day of travel we arrived at the hotel to find out we got moved to the property next door which was cheaper, we paid for the Palace and our friends were at the Palace. They shouldn't be able to move us and not let us know in advance. They made us check out of our room at noon the next day, but we couldn't check into the Palace until 3. They should have been more accommodating to us and let us have a late check out."
"Took off one star because I had to ask a couple of times to refill the body wash and shampoo and to clean my room and there was a female employee that was not welcoming so I avoided her when I needed anything and food could have been better. Besides that I loved my stay and alot of the employees that went out of their way to accommodate me in every way. Already planning on going back 😁"
Hotel Riu Palace Jamaica - Adults Only - All Inclusive
8/10 Good
"We managed to secure a good deal through a third‑party vendor; otherwise, the stay would have felt quite expensive for what was offered. The restaurant and reception areas were well maintained and clean, but the rooms and corridors could definitely use some TLC. Attention to detail seemed to be lacking — the lifts were dirty, and the walls along the corridors were marked and worn, giving more of a back‑of‑house feel rather than a guest‑facing environment.
The room had an unpleasant sewage smell and didn’t appear to be well cared for. I’m not sure if this is a result of the recent hurricane, but the property would really benefit from the level of upkeep and guest experience delivered by the teams in Cape Verde, who clearly know how to maintain their hotel to a high standard.
The food was okay, but I feel that RIU focuses too much on quantity and ends up sacrificing quality. At times, it felt more like they were serving in bulk rather than catering to guests. That said, the selection available was quite good.
The entertainers were great and constantly interacting with guests, keeping everyone engaged both day and night. The catering and bar staff were also very friendly and always attentive.
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